It Support Technician

2 days ago

Sydney, New South Wales, Australia Storage King Full time

Strong support for professional development and growth
- Competitive Salary plus bonuses | No industry experience needed
- Certified Great Place to Work | Health & wellbeing perks

**About us**:
Storage King is a fast-growing business offering stable and rewarding employment. We have a fun and friendly culture across our store network which currently includes over 200 stores across Australia and New Zealand. Storage King is a market leader in self-storage and with continued growth plans it is an exciting time to become involved with our brand.

**Certified Great Place to Work - 2025/2026 in both Australia and New Zealand**

**The Role**:
We currently have a part time position available for an **IT Support Technician** to join our Tech Support Team, based in North Sydney. This role reports to the IT Support Tech Manager and is key to supporting day-to-day technology operations across our stores, Contact Centre, and Head Office.

The IT Support Technician provides Level 1 and Level 2 technical support across hardware, software, VOIP, and networking systems. The role also contributes to IT innovation, system implementation, process improvement, and asset management.

**Working hours**:
15.2 hours per week, rostered across two days between Saturday and Wednesday

Some flexibility required

**What you will do**:

- Triage and resolve IT support requests via FreshService
- Troubleshoot hardware, software, VOIP, and network issues
- Support key systems including Microsoft 365, Azure, Storman Cloud, 8x8, MDM, FreshService, and Jira
- Manage IT assets from deployment through to secure decommissioning
- Oversee user onboarding, offboarding, and account management
- Collaborate with IT & Innovations on upgrades, testing, and rollouts
- Liaise with vendors for solutions and enhancements
- Create and maintain user training documentation

**What you will need**
- Experience in a multi-site IT support environment
- Strong troubleshooting skills and customer-first approach
- Proficiency with Microsoft Office 365 and Azure
- Knowledge of networking fundamentals, MDM tools, and ITSM platforms
- Effective written and verbal communication skills
- Ability to manage multiple priorities in a fast-paced environment
- Certificate IV or Diploma in IT (or related field)
- Relevant vendor certifications (Microsoft, Ubiquiti, etc.) desirable
- Experience with VOIP systems and Storman Cloud advantageous

**In return we offer**:

- Competitive salary + bonuses
- Flexible working environment and strong team culture
- Discounted health insurance through Medibank
- Assure Wellbeing Program - confidential counselling, financial advice, lifestyle coaching, and more
- Paid Parental Leave - 16 weeks for primary carers, 4 weeks for partners (after 12 months of service)
- Access to exclusive employee retail discounts

Self-storage is a growing industry, and technology plays a critical role in supporting our customers and operations. If you are passionate about IT, problem solving, and working as part of a close-knit team to deliver exceptional outcomes, this role is a great fit.
- We value the important work recruitment agencies do, but all our hiring is managed exclusively by our internal recruitment team. We kindly ask agencies not to contact us regarding these opportunities. Thank you for your understanding._

  • Ict Technician

    18 hours ago

    Sydney, New South Wales, Australia Peppermint It Full time

    Peppermint IT is an experienced technical business located in the beautiful north shore and provides end to end support for businesses with a focus on shared services for business. We are recruiting for a level 2 ICT technician and the role description includes:Advanced Issue Resolution:- Receive escalated technical issues from first-level support and...

  • Apprentice Gas Distribution Network Specialist

    1 week ago

    Sydney, New South Wales, Australia beBeeGas Technician Full time $60,000 - $80,000

    As a gas distribution technician, you will play a vital role in maintaining the safety and efficiency of our natural gas networks. This apprenticeship program is designed to equip you with the skills and knowledge necessary to succeed in this challenging and rewarding field.Throughout the three-year program, you will be exposed to a variety of work...

  • Mobile Technician

    4 days ago

    Sydney, New South Wales, Australia WORKPLACE HELP & SUPPORT Full time $60,000 - $80,000 per year

    Company DescriptionWorkplace Help & Support is an Australian-based recruitment and placement agency dedicated to connecting skilled individuals with high-quality job opportunities across various industries and regions. We provide tailored staffing solutions for businesses of all sizes, ensuring the right match between employer and employee. Our services...

  • Level 3 Service Desk Technician

    2 days ago

    Sydney, New South Wales, Australia Emerging It Full time

    Emerging IT is looking for a motivated, passionate, and talented Level 3 Service Desk Technician to join our Melbourne or Sydney team.- In this diverse role, you will work with a range of different technology and infrastructure. You will help transform organisations and make a real difference by helping them grow and thrive in their respected industries.-...

  • Data Cabling Technician

    2 days ago

    Sydney, New South Wales, Australia It Support Guy Full time

    **Job Title**: Data Cabling Specialist**Location**: Sydney, NSW**Job Type**: Contract / Project-Based**About the Role**:**Key Responsibilities**:- Oversee end-to-end NBN setup for the retail store, from planning to installation.- Coordinate with ISPs, service providers, and internal teams to ensure timely delivery.- Provide guidance and recommendations for...

  • Managed Services Technician

    1 day ago

    Sydney, New South Wales, Australia Emerging It Full time

    Our holistic and agile approach to Managed Services evolves alongside the ever-changing landscape to continually protect the critical data and people of our clients. Due to growing demand, an opportunity has opened for the right person to assist in the development and drive of our Managed Services.We are looking for a motivated, passionate, enthusiastic...

  • It Support Technician

    2 days ago

    Sydney, New South Wales, Australia Orchal Ltd Full time

    **EUC L1,L2,L3** Support Technicians are needed.**Job Type**: Freelance**Salary**: $30.00 per hourExpected hours: 4 per weekAbility to commute/relocate:- Sydney NSW: Reliably commute or willing to relocate with an employer-provided relocation package (preferred)

  • It Support Technician

    2 days ago

    Sydney, New South Wales, Australia Attribute Consulting Full time

    Front line support for a massive, enterprise organisation- Fast paced with high variety, every day- Nationally recognised brand**IT Support Technician - Central Coast (Warnervale)****Contract: 4 weeks, start 10/4/23 (likely extensions to follow), $600 - $640 inc. super, p/d.****We are looking for IT Support Technician who has extensive experience but not...

  • Product Support Technician

    2 days ago

    Sydney, New South Wales, Australia Maas Group Full time

    **About the Company**:Jacon Equipment, a business unit of the Maas group (ASX:MGH), is looking for a Product Support Technician to help support the wide spread Jacon Equipment fleet. Jacon is a global manufacturer of shotcrete, concrete transportation, concrete pumping and utility equipment and brings with it an exciting opportunity for a seasoned...

  • It Support Technician

    8 hours ago

    Sydney, New South Wales, Australia Peter Warren Automotive Holdings Full time

    **The Peter Warren Group** is one of Australia's largest multi-franchise automotive dealer groups. Founded in 1958, we have expanded across South West Sydney, North Shore, Regional NSW, Northern NSW and throughout South East Queensland. With some of the finest vehicle brands in the world we cover all aspects of vehicle ownership. With over 2000 employees...