It Support Technician

2 weeks ago

Sydney, New South Wales, Australia Peter Warren Automotive Holdings Full time

**The Peter Warren Group** is one of Australia's largest multi-franchise automotive dealer groups. Founded in 1958, we have expanded across South West Sydney, North Shore, Regional NSW, Northern NSW and throughout South East Queensland. With some of the finest vehicle brands in the world we cover all aspects of vehicle ownership. With over 2000 employees across NSW, VIC & QLD, we are focused on growing and developing a career path for all our employees.

**PWAH** is currently progressing through a substantial evolution in both IT infrastructure and business growth. We are currently seeking a motivated **IT Helpdesk Technician** to join our National IT Team This role will be based in **Warwick Farm NSW**.

**About the role**:

- Perform the primary role of IT phone support by ensuring all inbound calls are answered and logged in a timely manner
- Resolve known errors and defined issues or distribute to relevant technician / administrator for resolution, where required
- Preparation and setup of equipment (PC / Laptops) as well as establishment on site
- Communicate with relevant stakeholders on progress of requests
- Maintain an IT asset register with changes to stock
- Maintain records of staff details as a change request is submitted, ensuring all relevant systems have been updated
- Provide onsite support, if required
- Ensure resolution SLA's are maintained
- Assist IT team where required

**About you**:

- Foundation IT qualifications from tertiary institution or vendor
- Intermediate certification in Microsoft suites
- 2-3 years' experience working in a customer service environment
- High degree of accuracy and data management skills
- Exemplary telephony and written communication skills
- The ability to work effectively in a team environment

**The benefits of working for us**:

- Commitment to development and mentoring from your team
- Discounted Bupa Private Health Insurance
- Employee Assistance Program
- Joining a group that continues to grow and expand in the Auto industry

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