Client Success Manager

7 days ago

Sydney, New South Wales, Australia Kor Financial Inc. Full time

We're looking for a Client Success Manager to work with our clients across all phases, from pre-sales to relationship management, to provide them with an exceptional and differentiating experience.
You'll be part of a scaling company of experts in their fields, with a clear focus and ownership space.
If you currently work in the OTC Derivatives or Regulatory Reporting industry, think like an owner, thrive in a fast-paced environment, and want to make an immediate and lasting impact, this role is for you.
About us We are a VC-backed fintech with a live product in the regulatory trade reporting space and a growing list of institutional clients.
Our product journey started in the US, with expanded services covering Canada, UK, EU, Australia, and Singapore.
Join a scale-up that offers growth and ownership opportunities.
KOR is built on leading-edge cloud technology, developed by industry domain experts and world-class in-house engineering.
Our mission is to innovate B2B trade servicing, starting with regulatory reporting, to address a global wave of mandated changes affecting all market participants involved in OTC derivatives transactions.
We solve complex problems by bringing innovative designs and solutions to data utility, quality, and processing inefficiencies, unlocking significant value for clients.
Teamwork and a laser focus are central to our culture.
We believe small, independent teams with deep expertise achieve better results and foster responsibility and career growth.
Our mantra is to work humble, work smart, and work together.
Responsibilities of this key role As a Client Success Manager at KOR, you will be the primary contact for our clients, leveraging automation, self-service, and on-demand knowledge to deliver premium value.
You will work closely with clients at all levels and collaborate internally to create joyful experiences.
This role requires excellent communication, flexibility, and an enterprising attitude.
Your main responsibilities include: Being the primary contact for client inquiries related to business, domain, product, and technical issues.
Review, validate, and triage technical escalations.
Drive account growth by expanding revenue through pre-sales and existing client opportunities.
Enhance client lifetime value through increased product adoption, satisfaction, and health scores.
Participate in KOR working groups as needed.
Define and optimize the client lifecycle by implementing programs to improve engagement based on segmentation, fostering a culture of continuous improvement.
About you You are eager to influence client experiences and business outcomes.
You thrive in collaborative, team-oriented environments, take ownership, and focus on results in a fast-paced, mission-driven setting.
Additionally, you meet these criteria: +4 years of experience in OTC Derivatives or Regulatory Reporting (preferably vendor or back office).
You are client-obsessed and committed to achieving the best outcomes for clients.
You possess excellent communication, analytical, and organizational skills.
At KOR, cultural fit is vital.
We seek open-minded, humble, driven, communicative team players to join us.
What we have to offer Culture of trust, empowerment, and constructive feedback Competitive salary Fully remote work environment Opportunities aligned with your ambitions and skills We are open to hearing what else is important to you
We are committed to supporting your growth, listening to your needs, and helping you achieve your goals.
If you're looking to grow professionally and be valued for your contributions, join us.

  • Client Success Manager

    2 weeks ago

    Sydney, New South Wales, Australia Base UP Full time $90,000 - $120,000 per year

    We're looking for a Client Success Manager who thrives on building strong partnerships and driving real impact. You'll be the trusted go-to for clients—aligning on their goals, delivering data-driven insights, and ensuring smooth day-to-day operations. You'll also help grow relationships by spotting opportunities, guiding renewals, and reinforcing BaseUp...

  • Client Success Manager

    1 week ago

    Sydney, New South Wales, Australia Hatch Full time

    OverviewThis is a Client Success Manager role with BaseUp Technologies based in Sydney, NSW, AU.RoleWe are looking for a Client Success Manager who thrives on building strong client partnerships and driving measurable value. In this role, you will act as the go-to person for our clients, ensuring their goals are understood, documented, and supported through...

  • Client Success Manager

    2 weeks ago

    Sydney, New South Wales, Australia Hatch Full time

    OverviewThis is a Client Success Manager role with BaseUp Technologies based in Sydney, NSW, AU.RoleWe are looking for a Client Success Manager who thrives on building strong client partnerships and driving measurable value. In this role, you will act as the go-to person for our clients, ensuring their goals are understood, documented, and supported through...

  • Client Success Manager

    2 weeks ago

    Sydney, New South Wales, Australia Staffx Pty Ltd Full time

    **About the Client**Our client is a leading residential construction group in Australia. They manage the entire process of land acquisition, administration, and construction to deliver a seamless solution, allowing their Sales Teams to solely focus on advising and selling to their clients. Our client is a fast-growing business, and they are looking for a...

  • Client Success Manager

    2 weeks ago

    Sydney, New South Wales, Australia Jivaro Full time

    POSITION: CLIENT SUCCESS MANAGERREPORTING TO: APAC CEOOFFICE LOCATION: SYDNEYReed & Mackay delivers service-led corporate travel, people-focused technology, and award-winning event solutions across the globe. As part of the Navan Group, we believe in travel made easy, and in software designed for the people who use it. Born from close working relationships...

  • Client Success Manager

    1 week ago

    Sydney, New South Wales, Australia beBeeClientSuccessManager Full time $65,000 - $75,000

    Job Title: Client Success ManagerAre you a client-focused professional with excellent communication and interpersonal skills? Do you have experience in customer service, hospitality, or sales?We're seeking a talented individual to join our team as a Client Success Manager. In this role, you will build trusted relationships with new clients, serve as the...

  • Client Success Manager

    2 weeks ago

    Sydney, New South Wales, Australia Adp Full time

    **Position Title : Client Success Manager****Reporting Line : Senior Manager, Client Success Team****Position Purpose**:Serves as the primary client contact with assigned client Management and Executive levels, acts as an advocate and liaison to develop and maintain effective client relationships within an assigned portfolio to ensure the provision of...

  • Client Success Manager

    2 weeks ago

    Sydney, New South Wales, Australia Leap Legal Software Full time

    **About LEAP**LEAP is the leading provider of Legal Practice Productivity Solutions in the world and is part of ATI - one of the largest international LegalTech companies. For more than 30 years, our curiosity and commitment to continual improvement has kept us reimagining productivity tools for lawyers and their staff to support our guiding purpose, to...

  • Client Success Manager

    1 week ago

    Sydney, New South Wales, Australia Project Simpel Pty Full time

    The construction industry is rapidly evolving, help us drive the transformation at Simpel.The construction industry has long dreamt of a world without paper trails, delays, or disconnected systems.At Simpel, we're making that vision a reality.Founded in 2018, Simpel is a cloud-based platform that centralises construction operations into one unified,...

  • Client Success Manager

    2 weeks ago

    Sydney, New South Wales, Australia Benevity Full time

    **Meet Benevity**Benevity's award-winning corporate purpose software empowers companies and their people to take social action on the issues and causes they care about. Through giving, volunteering, grantmaking and positive actions, we help 940+ clients (and counting) build better cultures and engage their employees and customers to create greater social and...