Mid Market Client Success Manager

Mid Market Client Success Manager
Department:
Client Success
Employment Type:
Full Time
Location:
Melbourne or Sydney
Compensation:
Up to $115k base + additional bonuses of $16k-$19k for achievement of renewal & expansion targets
Description
Reward Gateway, part of Edenred, is a global leader in benefits and employee engagement. We help businesses attract, engage, and retain top talent through strategic reward, recognition, and well-being solutions. Guided by our shared missions – 'Making the World a Better Place to Work' and 'Enriching Connections, For Good' – we're committed to transforming workplaces and improving people's daily lives. Our team embodies entrepreneurial spirit, innovation, and respect. We push boundaries, speak up, and stay human, fostering a culture where imagination thrives.
What's in it for me?
Genuine pathways for career growth, including Elev8 high-performance programs and tailored Learning & Development initiatives, designed to guide your career in the direction that's right for you.
Collaboration and client support from our world class APAC Marketing team with access to thought leadership material as well as conferences and webinars such as the RGER Live: 2025 HR Trends event at the Melbourne Cricket Ground (MCG) and Sydney Summit.
You will also receive over 70 individual employee benefits & perks designed for financial, career, mental, physical and social wellbeing including:
35 days annual leave (incl public holidays)
Option to purchase additional annual leave
$750 a year wellbeing allowance
Membership with Unmind – encompassing therapy, coaching, and proactive wellbeing
Appreci8 – an opportunity to gain monetary awards for doing an excellent job
Professional development books, E-books, podcasts
Additional bonus payments for a number of life events and milestones
Employee, friends and family discounts – significant savings across hundreds of brands
Flexible, hybrid working
Our office is for you to use as much as you like; at minimum the Client Success Team works from the Sydney or Melbourne office at least twice a week.
What you'll be doing
To achieve our mission of 'Making the World a Better Place to Work' we need to deliver successful, meaningful programmes within our Mid Market client portfolio. A Mid Market Client Success Manager will deliver an outstanding level of service, helping clients achieve adoption and high utilisation in their engagement platform offering, and showcasing the solution that Reward Gateway can offer to improve employee engagement.
Some of your responsibilities & core duties will be
Managing a portfolio of Mid Market clients where you will develop and maintain a strategic partnership. You will understand their people and business goals and provide support with our solutions that will help them to achieve their internal engagement programmes.
Improve the success of program usage and adoption through consultation, strategy development and delivery.
See opportunities to upsell additional solutions to your clients, and collaborate with the appropriate colleagues to develop and secure those opportunities.
Work in close partnership with the Strategic Account Manager to develop account plans to strengthen the client retention rates, and optimise the expansion pipeline and conversion.
Retaining clients revenue by developing strategies to avoid risks and renew contracts.
Planning and implementing engagement strategies including communications plans to improve employee engagement, usage and adoption of all client products.
Provide advice, access to thought leadership, inviting them to relevant RG events or facilitating help and support in challenges they may face
Analysing engagement data and reviewing this with your clients to demonstrate the value of the programme and how it is aligned with their success goals. Work with your clients to develop and implement strategies to improve these results further.
Travelling to meet clients and attending client events and roadshows when required.
Experience & key skills required
A good level of experience in a proactive and strategic B2B client relationship or client service role with strong internal and external relationship building skills.
An ability to partner with organisations of 500 - 2000 employees.
Previous experience of presenting programme solutions to groups of end users.
Excellent negotiation skills coupled with proven delivery against client retention and client revenue growth deliverables.
Excellent communication skills with an ability to translate technical solutions or complex client challenges.
Previous experience of developing and contributing to communication planning and roll-out of those initiatives.
Your interview journey
Telephone interview with our Senior Talent Acquisition Partner, APAC
First stage virtual interview with our Head of Client Success and our Mid Market Client Success Team Lead
Take home presentation task
Final virtual or in person interview and presentation with the Head of Client Success, Mid Market Client Success Team Lead or Head of Sales
At Reward Gateway, we are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you have any specific requirements or need reasonable adjustments at any stage of the recruitment journey, please let your Talent Acquisition Partner know. Your needs are important to us, and we want to ensure an equitable experience for every candidate.
Be comfortable. Be you.
At Reward Gateway, we want all of our employees to feel comfortable bringing their passion, creativity and individuality to work. We value all cultures, backgrounds and experiences, as we truly believe that diversity drives innovation. Express yourself, join our community and help us Make the World a Better Place to Work.
We hire BETTER.
Find out more about Reward Gateways approach to benefits, equality, talent, technology, empathy and what you'll get in return for joining our Mission at rg.co/lifeatrg.
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