Quality Assurance

7 hours ago

Melbourne, Victoria, Australia Alinta Energy Full time

**Ensure Quality and Experience insights deliver tangible continuous improvements across key Customer Journeys**:

- **Drive the uplift of the Quality Assurance and Experience capability through using the latest AI tools and technologies**:

- **Monitoring, reporting on and uplifting adherence to regulatory and compliance objectives and processes**

Alinta Energy is one of Australia's biggest energy retailers, generators and developers with over 1.1 million customers. Australia's energy system is undergoing the biggest transformation in its history and we're right there with it. We're investing in and developing large-scale renewables and storage projects as part of our ongoing effort to provide our customers with reliable, affordable and sustainable energy.

**_ About the role_**

As the Quality Assurance and Experience Manager, you will lead a team of managers and analysts responsible for Alinta Energy's onshore and offshore assurance business capability, playing a crucial role in enhancing the overall customer experience, adherence to regulatory and compliance objectives and processes and identifying areas for improvement and implementing quality assurance processes, using the latest innovations along the way.

**_ Why you'll love working here_**

We're a welcoming bunch who put our energy into being the best company we can be. For us, this means shared respect, great communication between teams, acting on our ideas, and looking out for each other's wellbeing. There are plenty of great perks, from flexible working to a long list of exclusive Alinta benefits.

**_ What you'll do_**
- lead a team of managers and analysts responsible for Alinta Energy's onshore and offshore assurance business capability
- develop and enable delivery of the QAE strategy, including technology uplift, and reporting and analytics improvements
- Develop and implement quality assurance frameworks and processes.
- Analyse customer feedback and data to identify areas for improvement.
- Collaborate with cross-functional teams to enhance customer experience.
- Drive continuous improvement initiatives and monitor their effectiveness.
- Provide training and coaching to team members on quality standards.

**_Your experience_**
- Hands-on experience working in contact centre quality assurance or related roles
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal abilities with the ability to lead and mentor a team.
- Knowledge of quality management systems and methodologies.
- Ability to work collaboratively with diverse stakeholders.

This role is best suited to a proactive person who has experience working in a Quality Assurance background and optimising strategies and capabilities.

**_ Like what you're seeing?_**

If you like the sound of this, and you've got experience in a similar role, we'd love to talk to you. Come and _discover better together _with Alinta Energy.

We are a 2025 Circle Back Initiative Employer - we commit to respond to every applicant.

**Our Diversity Commitment**

**We look forward to hearing from you.**

Closing date: 12th of February

LI-GF1

  • Software Quality Assurance Specialist

    4 days ago

    Melbourne, Victoria, Australia beBeeQuality Assurance Full time $90,000 - $120,000

    A job that requires software quality assurance and testing.Job OverviewTest and validate software applications to ensure they meet specifications.Develop test plans, execute tests, and identify defects.Analyze defects and create reports to guide problem-solving.Work with cross-functional teams to deliver projects on time.To succeed in this role, you will...

  • Quality Assurance

    2 days ago

    Melbourne, Victoria, Australia Coolibah Herbs Full time

    _Coolibah Herbs is a wholly owned Australian Family Business supplying washed salad greens, mixed leaves and a variety of culinary herbs and vegetables to leading companies in the food service sector._- With locations across the Mornington Peninsula and Wemen / Robinvale region, Coolibah Herbs has grown its' business to where it now farms in excess of 2000...

  • Quality Assurance

    7 days ago

    Melbourne, Victoria, Australia UGL Full time

    Join to apply for the Quality Assurance & Invoicing Officer role at UGL3 days ago Be among the first 25 applicantsJoin to apply for the Quality Assurance & Invoicing Officer role at UGLGet AI-powered advice on this job and more exclusive features.Are you ready to kickstart your career in administration and quality assurance? Do you have a keen eye for...

  • Quality Assurance

    5 days ago

    Melbourne, Victoria, Australia UGL Full time

    Join to apply for the Quality Assurance & Invoicing Officer role at UGL3 days ago Be among the first 25 applicantsJoin to apply for the Quality Assurance & Invoicing Officer role at UGLGet AI-powered advice on this job and more exclusive features.Are you ready to kickstart your career in administration and quality assurance? Do you have a keen eye for...

  • Quality Assurance

    1 week ago

    Melbourne, Victoria, Australia UGL Full time

    Join to apply for the Quality Assurance & Invoicing Officer role at UGLJoin to apply for the Quality Assurance & Invoicing Officer role at UGLRecruitment Business Partner @ UGL | Telecommunications & Utilities Operations & MaintenanceAre you ready to kickstart your career in administration and quality assurance? Do you have a keen eye for detail, excellent...

  • Quality Assurance

    5 days ago

    Melbourne, Victoria, Australia UGL Full time

    Join to apply for the Quality Assurance & Invoicing Officer role at UGLJoin to apply for the Quality Assurance & Invoicing Officer role at UGLRecruitment Business Partner @ UGL | Telecommunications & Utilities Operations & MaintenanceAre you ready to kickstart your career in administration and quality assurance? Do you have a keen eye for detail, excellent...

  • Quality Assurance Specialist

    1 day ago

    Melbourne, Victoria, Australia beBeeQuality Full time $85,000 - $110,000

    Quality Assurance ExpertWe seek a highly motivated and experienced professional to join our team as a Quality Assurance Manager. The ideal candidate will be responsible for developing and implementing quality assurance policies, procedures, and standards specific to the hospitality industry.Main ResponsibilitiesDevelop and implement quality assurance...

  • Quality Assurance

    5 days ago

    Melbourne, Victoria, Australia Ugl Pty Limited Full time

    Need assistance applying or registering?See our FAQJob Description - Quality Assurance & Invoicing Officer (265037)Quality Assurance & Invoicing Officer - 265037Are you ready to kickstart your career in administration and quality assurance?Do you have a keen eye for detail, excellent communication skills, and a proactive attitude?Join our Telecommunications...

  • Quality Assurance Director

    5 days ago

    Melbourne, Victoria, Australia beBeeQuality Full time $180,000 - $200,000

    Job Title: Quality Assurance DirectorWe are seeking an experienced Quality Assurance Director to join our team. As a leader in quality assurance, you will be responsible for ensuring the effectiveness of our quality function and implementing quality assurance activities.This includes defining risk-based approaches, assuring compliance, identifying...

  • Quality Assurance Specialist

    1 day ago

    Melbourne, Victoria, Australia beBeeQuality Full time $45,000 - $60,000

    Job Title: Quality Assurance AssistantWe are seeking a Quality Assurance Assistant to support our quality processes for the Clinical Trial and Transport divisions. The successful candidate will work under the direction of the Local Quality Manager to ensure compliance with quality assurance policies and procedures.