Experience Designer

5 days ago

Melbourne, Victoria, Australia Bupa Full time

**Be at the heart of our brave new digital world**

We thrive on cross-functional team collaboration, we embrace experimenting, and we work with progressive methods and tools. This includes leveraging agile ways of working and keeping human-centered design thinking the focus of everything we do.

This means you'll be at the heart of finding better ways to help people live longer, healthier, happier lives and making a better world. Working in such a customer-focused and rewarding area brings a huge variety of opportunities for professional and personal growth.

Our global mission is to help our customers live healthier and happier lives. Just imagine the impact you could make

**What's your role?**

This role is a 12-month fixed term contract opportunity.

**What will my day involve?**

This role is responsible for the following main areas:

- Customer Testing & Behavioural Validation - end to end experience of understanding design activities across the HCD process including design research, iterative design and prototyping and facilitation of usability testing.
- Experience Design Quality Management - ensure all design output is accurate, accessible and in line with Bupa brand and design guidelines. Coach other team members on the end-to-end content creation process and provide constructive feedback where required.
- Design System Alignment - responsible for the aligning and supporting, governance, adoption, and contribution of a unified Design System for digital experience assets.

You will be responsible for validating and translating concepts into beautiful digital experiences in close collaboration with (Behavioural & Design) Researchers, Experience Designers, Service Designers, Content Designers, Product Managers/Owners, Business Analysts, Engineering, and other experts across the business.

As Experience Designer within Bupa, you'll help shape the next chapter in how our customers interact digitally with Bupa - to provide them healthier, happier lives. The Experience Designer within Bupa is critical to building a sustainable world-class digital experience capability.

**What will I bring?**
- 3+ years working as a Product Designer, Experience Designer, UX/UI Designer
- Experience in Conversation Rate Optimisation, Growth Design, experimentation and/or A|B testing
- A strong portfolio of work demonstrating previous experience in the above
- Experience working in an Agile delivery squad in a large enterprise, consulting or agency
- Enjoy taking a data led approach and hypothesis led in your design
- A firm grasp of accessibility, responsive design, native standards, common UI patterns and usability best practices
- Excellent written and verbal communication skills and ability to clearly articulate complex information and ideas briefly and concisely for a broad audience of stakeholders
- Expert knowledge of modern design tools and frameworks (Figma, Lottie), how to work with complex component libraries and the willingness to explore and adopt new tools as needed.
- Demonstrated customer-centric mindset, building a user experience with the customer in mind at every step of the journey.

**What's in it for you**

We reward our people and celebrate their success. From providing initiatives that develop careers to looking after our people's health, wellbeing and futures. Through the **Viva Healthier and Happier**program, we're providing health benefits for everyone who works at Bupa, no matter their role. We want to support our people to be the healthiest and happiest versions of themselves.

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