Cs Account Manager

Career Area:
Marketing / Sales / Product Support

**Job Description**:
Job Purpose

Responsible for the sale of all Customer Services Products and Services within an assigned geographic area and for specific customer accounts. Working closely with the Area Sales Manager, prepares commercial and technical proposals and represents the company in negotiations with Solar's customers. Coordinates with Project Application Engineering (PAE), Customer Services, Construction Services, Contracts and Finance departments, as well as others to respond to customer needs, to finalize the contract or purchase order, and meet customer expectations Dimensions

Overall Sales Accountability: $ 5-20 Million

Products: The complete line of Customer Services Products for any assigned Customer Account.

External Contacts Include: Potential new and existing Solar customers, alliance customers, in-country sales representatives and suppliers.

Environment: Extensive travel required within the assigned region. Functions in multicultural environments, collaborating with other professionals to prepare technical and commercial proposals and coordinate contract details as well as to respond to unique project conditions/demands. Deals with dynamic, fast paced, ever shifting conditions and challenges.

Nature and Scope

The Account Manager reports to the Area Sales Manager and closely cooperates with the District Service Manager as well as more experienced Account Managers in the region and assures that all work product complies with company policies and procedures and is in concert with Customer Services' overall sales strategy.

Applies general knowledge of Customer Services products and services to identify sales opportunities and propose solutions for how these products best meet Solar's customers needs, as part of consultative selling.

Develops, communicates, and executes a sales project or customer specific sales strategy, with guidance from Area Sales Manager. Develops individual sales plans to meet targets and to assure customer satisfaction. Develops plans for customer calls, technical presentations, and customer entertainment. Attends industry conferences to establish contacts and to keep up to date with the technology. Works closely with Area Sales Manager to identify priorities, competitive threats, potential to deliver to customer expectations, pricing, challenges, opportunities, etc.

Works closely with the PAE organization to prepare professional proposals that provide a complete solution with the value proposition clearly illustrated

Responsible for complete definition of booked products (or projects) and ensures a smooth transition and handover to execution organization in conjunction with sales support groups.

Principal Accountabilities

Capture bookings to meet the sales plan and forecast for the assigned accounts to achieve targets/plans established by the Area Sales Manager. Plans all of the actions necessary to meet objectives.

Manages customer interface and on-going relationships to ensure customer satisfaction. Assures all technical products and services are delivered to meet customers' needs.

Responsible for keeping current on competitor technical and commercial developments, and tactics. Provide market feedback and defend the aftermarket from competitive threats.

Ensure sound proposal and purchase order definition so that offerings and contracts are in compliance with all company policies. Understand contractual obligations and Terms and Conditions to manage Solar's business risk.

Coordinates suitable customer engagement strategies in collaboration with Corporate Account Managers.

Pricing accountabilities are required in the areas of price realization, SOX compliance, pricing authority delegation, and market pricing feedback.

Develops accurate forecasting by providing input into the 30-60-90, 12 month, and long-term forecasting processes.

Transacts all company business in compliance with Our Values in Action. Builds trust with the customers and with colleagues by demonstrating Solar's commitment to integrity in all business transactions. For international locations, manages business in accordance with the Foreign Corrupt Practices Act. For regions with Sales Representatives, manages the working relationship with these representatives, and provides the information and support for mutual success.

Qualifications:
Requires good understanding of Solar's Customer Services organization and its internal processes.

Must have excellent oral and written communication skills with the ability to express themselves clearly in a variety of communication settings and styles.

Requires experience preparing and delivering proposals and strong presentation skills.

Leadership skills are required; in order to identify and secure resources necessary to prepare proposals, deliver on commitments and to influence the customer to purchase Solar's aftermarket products.

Negotiation skills are required along with th