CS Operations Specialist

4 weeks ago

Melbourne, Victoria, Australia InvestorHub Full time

Join to apply for the CS Operations Specialist (CS Ops) role at InvestorHub

Our Client Success team is fundamental in delivering a memorable product experience for our clients, providing them with the expertise, insights, and guidance they need to take control of their investor marketing strategy and shareholder engagement.

Our goal is to build an exceptional, world-class Client Success function. Behind every successful CSM is a stellar CS Ops Specialist. Our CS Ops Specialists support our CSMs in managing client tasks, data administration, and other value-creation activities. Note that thisnota client-facing role.

As a CS Ops Specialist, you will:
  1. Perform administrative functions such as data entry to support team and company projects related to client operations;
  2. Systematically identify and liaise with vendor-partners to enable the delivery of data projects;
  3. Analyse and understand data to make judgement calls on its accuracy and suitability based on predefined rules;
  4. Write (or quickly learn to write) simple SQL queries for reporting;
  5. Assist CSMs with product adoption strategies including the creation of investor email campaigns and website updates;
  6. Manage the creation of investor marketing collateral using Canva and AI tools;
  7. Own the hygiene and accuracy of Hubspot CRM, Notion, Linear, and other internal systems used by the CS function;
  8. Perform any other duties as required by the business.
Requirements:
  1. At least 1 year of experience in operations or delivery, ideally in a fast-growing technology startup;
  2. Strong data literacy and analysis skills, with the ability to interpret complex data;
  3. Exceptional project management and administrative skills;
  4. Basic design skills and familiarity with AI prompts for marketing collateral creation;
  5. SQL/Metabase literacy (or the ability to quickly learn);
  6. Impeccable attention to detail;
  7. A learning mindset and entrepreneurial spirit to develop creative solutions.
The Journey:
Within 3 months
  1. Become an expert in our product offerings and processes;
  2. Understand how InvestorHub delivers value through SaaS and services;
  3. Proficiently deliver CS Ops tasks and workflows.
Within 6 months
  1. Contribute to the strategy for the Client Success team and help define new processes;
Long-term
  1. Shape your career path within the company as you grow with us.

Attention to detail is crucial. Please include in your cover letter: "Why do you want to work in a startup environment?"

Benefits:

We empower our team to identify and solve problems collaboratively, working in cross-functional teams to deliver exceptional outcomes. We value diversity and inclusion, and we're committed to providing a supportive environment for all employees.

  • Hybrid work model with office and remote options;
  • Equity options for growth participation;
  • Flexible hours between 8am – 10am;
  • Parental leave policy;
  • Learning & Development budget;
  • Social events and team offsites;
  • Free lunches and snacks.

We are an equal opportunity employer and value diversity in our team. We do not discriminate based on race, religion, gender, or other personal characteristics.

#J-18808-Ljbffr

  • CS Operations Specialist

    3 weeks ago

    Melbourne, Victoria, Australia InvestorHub Full time

    Join to apply for the CS Operations Specialist (CS Ops) role at InvestorHubOur Client Success team is fundamental in delivering a memorable product experience for our clients, providing them with the expertise, insights, and guidance they need to take control of their investor marketing strategy and shareholder engagement.Our goal is to build an exceptional,...

  • Cs Operations Specialist

    2 weeks ago

    Melbourne, Victoria, Australia Investorhub Full time

    **Description**:Our Client Success team is fundamental in delivering a memorable product experience for our clients, providing them with the expertise, insights and guidance they need to take control of their investor marketing strategy and shareholder engagement.Our goal is to build an exceptional, world-class Client Success function. And behind every...

  • CS/CE Software Engineer

    3 weeks ago

    Melbourne, Victoria, Australia Monadd-AI Full time

    CS/CE Software Engineer (Systems Architect), Inference — Tech Lead (contract)CS/CE Software Engineer (Systems Architect), Inference — Tech Lead (contract)2 days ago Be among the first 25 applicantsDirect message the job poster from Monadd-AICEO at | AICD | Structural Engineer at BAE SYSTEMSAbout the TeamWe bring state-of-the-art AI to users running...

  • DI CS Field Service Engineer

    2 weeks ago

    Melbourne, Victoria, Australia Siemens Full time

    OverviewJoin to apply for the DI CS Field Service Engineer role at Siemens.Are you an experienced Field Service Engineer with expertise in Siemens Automation, Drives and Process Instruments? Siemens Australia is looking for a passionate and driven professional to join our team in Melbourne.As a Field Service Engineer, you will be responsible for providing...

  • DI CS Field Service Engineer

    2 weeks ago

    Melbourne, Victoria, Australia Siemens Full time

    OverviewJoin to apply for the DI CS Field Service Engineer role at Siemens.Are you an experienced Field Service Engineer with expertise in Siemens Automation, Drives and Process Instruments? Siemens Australia is looking for a passionate and driven professional to join our team in Melbourne.As a Field Service Engineer, you will be responsible for providing...

  • Data Management Specialist

    2 weeks ago

    Melbourne, Victoria, Australia beBeeOperations Full time $90,000 - $110,000

    Job TitleA key role in our Client Success team is available for a skilled Operations Specialist.DescriptionOur Client Success specialists play a crucial part in delivering an exceptional product experience to our clients. They provide the expertise, insights, and guidance needed for clients to effectively manage their investor marketing strategy and...

  • Data Infrastructure Specialist

    2 weeks ago

    Melbourne, Victoria, Australia beBeeDatabase Full time $140,000 - $205,000

    Job Title: Data Infrastructure SpecialistJob Description:This role focuses on database systems and their reliability. You will work with data plane services such as Cassandra, Elasticsearch/OpenSearch, Kafka, Redis, Valkyrie, MySQL, and PostgreSQL.Key Responsibilities:Maintain a deep understanding of data components and operate and automate properly...

  • Electrical Operations Coordinator

    2 weeks ago

    Melbourne, Victoria, Australia beBeeElectrical Full time $90,000 - $120,000

    We are seeking an Electrical Supervisor to support our operations team.Key Responsibilities:Schedule and coordinate service deliverySelect and procure spare partsHandle customer inquiries and service requestsMonitor service orders and customer issuesOrganize training sessions and workshopsRequirements:2+ years in a similar role with strong administrative...

  • Service Delivery Specialist

    2 weeks ago

    Melbourne, Victoria, Australia beBeeService Full time $100,000 - $120,000

    Job DescriptionThe Service Excellence Manager plays a pivotal role in fostering a culture of service excellence within the Customer Service & Support team.This position focuses on enhancing the customer experience, improving operational processes, and implementing best practices to ensure the highest standards of service delivery.Key responsibilities...

  • Implementation Specialist

    3 weeks ago

    Melbourne, Victoria, Australia Connecteam Full time

    OverviewJoin to apply for the Implementation Specialist role at Connecteam.Connecteam is a TLV-based startup on a mission to transform the work experience for 80% of the world's global workforce—the deskless employees. Our business management platform empowers thousands of businesses by eliminating the daily hustle and complexities of team management,...