Sales Support Specialist

Join New Era Technology, where _People First_ is at the heart of everything we do. With a global team of over 4,500 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.

At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Driven by values like Community, Integrity, Agility, and Commitment, we nurture our people to deliver exceptional customer service.

**Behind Every Great Sales Team Is You - Step into the Spotlight as a Sales Support Specialist**

This is an onsite full-time role based in our Brisbane office, 38-hours per week.

**What we offer**

At **New Era Technology**, you'll be part of a dynamic **Sales Support Specialist**team that supports a diverse range of clients and sales operations. This role offers the opportunity to:

- **Strengthen your sales operations expertise -**Support the sales team with quoting, order processing, license renewals, and warranty claims while maintaining accurate records in ConnectWise.
- **Build your coordination and communication skills -**Liaise with suppliers, manage internal stock levels, and assist in preparing proposals, tenders, and presentations.
- **Gain hands-on experience with tools and processes -**Track agreements, monitor stock movement, and coordinate small product sales and contract renewals.
- **Be part of a collaborative, global team -**Work closely with the APAC Sales Support Specialist team and contribute to regional campaigns, events, and mail-outs.
- **Enjoy a balanced and supportive work environment -**We continuously refine our systems and workflows to promote team efficiency, well-being, and professional growth.

Other perks would include:

- Cost price on products from our suppliers
- Lunches and snacks provided
- Comprehensive Employer Assistance Program
- Referral bonus

**What is the role**

The following includes but may not be limited to the responsibilities of the Sales Support Specialist:

- Providing sales support to the sales team
- Maintaining maintenance and annuities
- Maintaining ConnectWise to track agreement and license renewals
- Managing internal stock levels
- Providing assistance with warranty claims and information
- Coordinating small contract and license renewals and small product sales including quoting and associated paperwork
- Quoting, ordering, receipting and delivery of product
- Assisting in the preparation of proposals, presentations, tenders and other correspondence as required
- Coordinating sales events, campaigns, mail outs and functions
- Liaising with suppliers to track order and delivery and follow up on back-order items
- Maintaining and monitoring all stock movement
- Maintaining positive relationships with suppliers
- Stocktaking when required
- Escalating any pricing or timing issues to relevant Account Manager
- Assisting the sales team with the maintenance of ConnectWise including developing contacts, lists and sales activity
- Assisting in the preparation of proposals, presentations, tenders and other correspondence
- Maintain knowledge of latest and up to date technologies
- Other related duties as required

**Who we are looking for**
- **Education & Certifications**:
- Tertiary qualification in Business Administration, Sales, IT, or a related field is desirable
- Relevant vendor sales certifications are an advantage
- **Experience**:
- Minimum of 3 years' experience in an administrative or sales support role
- Previous experience in a consultative, client-focused environment
- Broad knowledge of IT infrastructure and related technologies
- **Technical Skills**:
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint)
- Experience with CRM systems (ConnectWise preferred)
- Strong numeracy skills and attention to detail
- **Core Competencies**:
- Excellent verbal and written communication skills
- Strong problem-solving abilities and initiative
- Ability to manage time effectively, prioritize tasks, and meet deadlines
- Self-motivated with the ability to work independently and as part of a team
- Energetic, enthusiastic, and committed to continuous learning
- Ability to liaise professionally with stakeholders at all levels
- High level of accuracy and meticulous attention to detail

**What we do**

New Era Technology is a global technology solutions provider with 4,500+ employees and offices around the world. New Era offers Cloud, Managed, Professional, and Security services, and delivers Collaboration, Data Networking, Digital Transformation, and Physical & Life Safety solutions to more than 14,500 customers worldwide.

**Who we are**

New Era promotes a culture of continued development, both personal and professional. As a team member, you will rece