Manager, Advising Programs And Services

Overview
An established leader in the Northeast Ohio civic landscape, College Now has been changing the lives of students in our region since 1967.
We do this by providing college and career access advising, financial aid counseling, and scholarship and retention services to students from middle school through adulthood.
An individual filling this position can expect to have an impact on Northeast Ohio students and families.
When you work for College Now, you are part of an innovative and visionary team, committed to College Now's mission, vision, and values as we are committed to creating a collaborative workplace for team members.
Offering superior benefits, ample opportunities for professional growth and development, and the chance to make an impact on the community, College Now is where careers are made and grown.
POSITION TITLE:Manager, Advising Programs and Services
STATUS:Full-time, Exempt
STANDARD HOURS:40 hours per week; occasional evening and weekend hours; some flexibility with remote work when possible
LOCATION:Rotating between office location and school or partner sites in the community
REPORTS TO:Senior Director or Director of Advising Programs and Services
ASSIGNED TO:Advising Programs and Services Department
SALARY:Starts at $54,000 and may increase based on relevant experience
Position Summary
Manage the day-to-day planning, execution, and evaluation of programs and services.
Serves as a liaison between the school or partner organization and College Now.
Supports staff in the delivery of programs and services and implementation, as well as regularly communicates with key stakeholders.
Participates regularly in department and organization-wide activities including meetings, committees, training, etc.
Are highly effective in their communication, facilitation, and project management skills.
Essential Functions
The Advising Program and Services Manager work consists primarily of seven (7) categories of work.
The Manager completes the following essential functions:
Program Design
Initiate, plan, and document programs and projects for Advising Programs and Services
Understand program logic models and theory of change that define the logic of the work College Now does
Assist with the design of programs and services that support organizational goals
Develop strategies with the Director for effective program implementation
Prepare, support, and manage program management plans for Advising Program and Services locations
Ensure program design matches funding source and stakeholder requirements
Program Operations, Management, and Monitoring
Manage projects, programs, and services in schools and partner sites
Monitor progress toward program goals by interpreting reports and adjusting operations as needed to meet goals
Ensure accurate tracking of services in College Now's data management system
Maintain appropriate confidentiality of data
Develop student recruitment strategies, including materials, in collaboration with site coordinators and Manager of Advising Programs and Services
Provide college and career access advising services when needed and in support of advising team members
Fill in for direct service staff as needed
Program Budgeting
Track, review, and recommend program expenditures, and communicate regularly with the program team
Track and record the budget to ensure expenses are on track/within budget and attend regular budget meetings as necessary
Business Development Support
Maintain external communication with reputable partners according to stakeholder engagement plan
Participate in grant process, through support of stories, if applicable
Advocate for additional or sustained services with external stakeholders
Maintain awareness of MOU process and content with external stakeholders when services or space are required
Leadership and Development of Staff
Develop and facilitate content for internal and external training of organization team members
Supervise, train, coach, and support staff individually and as a functioning team within assigned program portfolio on college access and career exploration
Conduct ongoing performance management processes
Encourage and model participation in professional development opportunities that foster growth in knowledge of college access areas
Participate in the selection of team members through interviewing, hiring, and onboarding
Research and Program Evaluation/Compliance
Ensure accurate and complete records for reporting
Ensure compliance with program requirements
Additional Responsibilities
Collaborate internally with Advising Programs and Services management team members to ensure seamless delivery of programs and projects
Attend College Now organizational level managers meetings
Attend community events/meetings/fundraisers on behalf of College Now (as needed)
Must-Have Skills
Experience working in a team environment with a collaborative focus.
Ability to problem solve, troubleshoot complex situations, and manage issues with creative and effective solutions in a professional manner is critical.
Skilled in active listening with team members as well as internal and external stakeholders.
Actively able to anticipate both barriers and opportunities to program design and implementation.
Effective written and verbal communication including being highly competent in group presentations and audience management.
Knowledgeable of financial aid process, regulations, and compliance preferred (but will also be trained).
Must have the ability to partner with schools, agencies, and other institutes of higher learning.
Must-Have Technical Skills
Proficient in organization-wide suite of tools and resources (Microsoft Office) as well as the use of Customer Relationship Management Systems to enter, track, and manage data
Ability to create, read, and analyze data
Facilitate meetings on various virtual meeting tools such as Teams, Zoom, Google Meet, and GoToMeeting
Ability to use software for surveys, quizzes, and assessments such as Mentimeter, Poll Everywhere, Jamboard, or others for training material, presentation content
Previous Work Experience
Generally, 3 to 5 years prior experience working in education, higher education, related non-profit or service organization, or college and career access organization is required with a priority on direct service experience.
Knowledge of federally funded programs such as TRiO, GEAR UP, or 21st Century is helpful.
Familiarity with the designated communities is highly desirable.
Experience working with youth is ideal.
Knowledge of career exploration and college access is preferred.
Education Requirement
Bachelor's degree in related fields of education, counseling, sociology, psychology, social work, and nonprofit management ideal.
A master's degree in the fields of education, social work, counseling, and public health, is ideal.
Disclaimer
Nothing in this position description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Project Management and Information Technology
Industries
Civic and Social Organizations
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