It Support Officer

1 week ago

Australia Peninsula Hot Springs Full time

Be part of a growing, award-winning wellness destination
- Long-term career and development opportunities
- Fantastic Employee Benefits including free bathing for you and your friends

**About Peninsula Hot Springs**
Peninsula Hot Springs is a multi award-winning wellbeing and spa destination located on the beautiful Mornington Peninsula. We are passionate about creating unforgettable experiences where people can relax in nature and connect with the deep well of their being. We employ over 300 approachable, professional, and supportive staff across many departments who offer our guests unsurpassed wellness, hot springs experiences and an exceptional level of service.

**The Role**
We are looking for an experienced IT support officer to join the Systems team and will see you responsible for face to face, phone and remote technical support plus performing routine network systems maintenance.

Key Responsibilities will include but are not limited to:

- Provide first point of ICT support
- Manage helpdesk tickets
- Monitor and maintain computer systems and networks
- Manager the repair of hardware faults with 3rd party suppliers
- Ensure system and data security
- Undertake technical projects
- Maintain and provide accurate and appropriate documentation

**About You**
Previous experience in a similar role is a must. You will have exceptional problem-solving and critical thinking skills. You have a genuine customer service focus with excellent communication skills. You will also have a keen focus on detail.

**On offer to you**
Peninsula Hot Springs truly believes that our people are the heart of our business. We are committed to your professional development through training, learning and career progression opportunities. At the Peninsula Hot Springs we want you to share the experience and have the opportunity to relax, restore and rejuvenate also offering:

- Complimentary bathing for you, your family and friends
- Generous discounts on dining, retail and spa/wellness offerings
- Access to wellness activities such as fitness, workshops, yoga and meditation classes
- And a supportive and inclusive team environment to share these experiences with

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