Customer Success Manager, Korean Speaking

Customer Success Manager, Korean Speaking
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Customer Success Manager, Korean Speaking
role at
Deel
Who We Are Is What We Do.
Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 150+ countries—helping businesses scale smarter, faster, and more compliantly. Among the largest globally distributed companies in the world, our team of 6,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives continuous learning and innovation for our customers.
Why Deel? As the fastest-growing Software as a Service (SaaS) company in history, Deel is transforming how global talent connects with world-class companies. We're building the infrastructure for the future of work, enabling a more diverse and inclusive global economy. In 2024, Deel paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries.
Your experience at Deel will be a career accelerator. You'll tackle complex challenges that impact millions of people's working lives, and you'll build expertise that makes you a sought-after leader in the transformation of global work.
Summary
You'll be the face and voice of Deel for our clients, both internally and externally. You'll be responsible for building genuine and durable customer relationships while converting those relationships into opportunities for long-term revenue growth. You will serve as our client's trusted advisor by providing strategic guidance on operational and product-related issues. You will also advocate for clients internally to champion new products and capabilities that expand each client's business with Deel.
You are a passionate business builder who thrives in a collaborative, high-performance environment. You will tackle ambiguous problems, deliver projects, analyze data for insights, and manage cross-functional initiatives with multiple stakeholders.
Responsibilities
Accounts: The CSM II will manage a diverse portfolio of SMB/MM or ENT accounts, including low to mid-sized spend accounts and accounts with strategic growth potential.
Risk: Identify and flag risks that could lead to customer churn; engage internal stakeholders to resolve issues swiftly while managing customer communications.
Relationships: Build relationships with key stakeholders and conduct regular business reviews.
Product: Be the voice of the customer by collecting product and operational feedback and sharing it with relevant internal stakeholders.
Provide a high-quality day-to-day experience for customers and coordinate with internal teams to ensure timely responses and completion of requests.
Drive adoption of platform features to improve customer experience and retention.
Qualifications
Minimum of 4+ years of relevant work experience, including client-facing experience.
Experience in fast-growth startups, top-tier management consulting, investment banking, or private equity plays a role.
Strong relationship-building skills; maintains composure under pressure and celebrates partner successes.
Quantitatively inclined and data-savvy; able to extract insights from data and translate into actionable recommendations.
Self-starter with a growth mindset; thrives in fast-paced environments with high responsibility.
Proven track record of achievement and impact.
Strong analytical foundation with the ability to manipulate and synthesize data.
Curious by nature with a desire to make an impact.
Proficiency in English and native Korean language.
Total Rewards
Our workforce deserves fair and competitive pay with scalable benefits, rewards, and perks that reflect our commitment to inclusivity and access for all.
Additional information
Deel is an equal-opportunity employer and values diversity. We provide accommodation on request throughout the recruitment process. If you require accommodation, please inform our Talent Acquisition Team at For more information about our data practices, please visit our Privacy Policy.
Location: Sydney, New South Wales, Australia. This is a full-time role with opportunities for remote work where applicable.
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