Team Leader Revenue Services

**Hybrid Working **#LI-Hybrid**:

- **Permanent Full Time position**:

- **Monthly RDO**:

- **Salary: $105 - $117 + Super + Salary Sacrifice options**:

- **Ability to transfer or take LSL (Long Service Leave) within Local Government**

**About Merri-bek City Council**:
Merri-bek is a progressive council with 180,000 residents: one community, proudly diverse. Our city is vibrant and energetic, known for its active community, array of fabulous festivals, cool pools, eclectic shops and our community of artists and creative industries. As a Council, we've been supporting our community through difficult times, and our long term vision has ambitious goals for environmental sustainability, community wellbeing, and creating great places.

Merri-bek Council strives to be a contemporary, innovative and collaborative organisation with a deep commitment to engagement with, the Merri-bek community. With the Civic Centre located in Coburg, 8 kilometres north of Melbourne's CBD, there are excellent public transport options and great food and cafés right at the doorstep. Merri-bek City Council is a great place to live, work and play.

We pride ourselves on being an inclusive and welcoming workplace. We offer flexible and hybrid work options and genuinely care about providing our staff work/life balance.

**Our organisation vision is: One team brave and diverse making a difference.**

**About the role**:
Merri-bek City Council has a fantastic opportunity for a Team Leader Revenue Services to join our Finance team. We are looking for someone to take on a key leadership role, ensuring the efficient and effective operation of the revenue services team. This position will lead the team to ensure accuracy and effective management of rates, special charges and receipting. The position provides advice and support to the revenue team, customer service staff, customers and other stakeholders within the specialist area of rates and special charges.

You will be a self-motivated person with highly developed time management skills and demonstrated analytical skills. You will also have experience in a Revenue and Rates environment within Local Government. Strong interpersonal skills, with the ability to develop and maintain strong relationships with a range of stakeholders is essential.

You will play an essential role within the team with your high level of attention to detail and effective communication contributing to our success. The role reports to the Unit Manager Finance and will be responsible for leading the team and ensuring high performance and continuous improvement, while meeting regulatory timeframes/requirements associated with the revenue and debt.

**Skills and experience require to perform the role**:

- Extensive experience in a revenue and rates environment within Local Government or tertiary qualifications in business or accounting with experience in revenue offices
- Proven leadership experience and the ability to motivate, develop and mentor individuals and a team
- High level verbal and written communication skills with the ability to comfortably interact with internal and external customers
- An effective team player, with the ability to work cooperatively and positively in a small team dealing with sensitive and confidential information.
- A strong commitment to customer service
- Ability to gain co-operation and assistance from internal and external customers and deal with difficult customers in a calm and professional manner

**Key responsibilities required to perform this role**:

- Ensure all rates notices are generated and sent out in accordance with published service level agreements and Council Policy
- Oversee the supplementary valuation process, including liaising with the Valuer-General Victoria and the property related processes and tasks
- Oversee debt recovery action in accordance with Council's Hardship Policy to ensure the efficient and effective collection of rates and charges
- Ensure communication and consultation with internal and external customers and stakeholders is maintained at the highest level
- Actively ensure Council's revenue administration policies are adhered to; rates are accurately generated, and property and rates records accurately maintained

**What the role can offer**:

- Monthly RDO
- Extensive opportunities for training & career development
- Salary sacrifice options
- A real sense of work-life balance & flexible work options
- Employer-supported study assistance schemes
- Wellness programs

**Further support offered for our staff**:

- Up to 20 weeks primary & up to 5 weeks secondary parental leave
- Purchase leave
- Ceremonial leave
- Pandemic leave
- Gender affirmation leave
- Family violence leave

For further information please contact **Jemma Wightman on 9240 2320.**

Merri-bek is focused on diverse representation of the community we serve. With this we value lived experience that could contribute to the shaping of this role and in turn will continue to pro