Collections Specialist

6 days ago

Adelaide, South Australia Plenti Full time

Plenti is a fintech lender based in Adelaide, South Australia, Australia, providing faster, fairer loans through innovative technology. Since launching in 2014, Plenti has grown significantly, with over 200 employees in Australia, a revenue exceeding $200 million, and a loan portfolio over $2 billion. The company is publicly listed on the ASX and aims to become Australia's leading lender by delivering exceptional customer experiences.
Role Overview:
We are seeking a Collections Specialist to manage our customer accounts, focusing on early-stage arrears for secured and unsecured loans. Your role will involve maximizing recoveries while maintaining high standards of customer service.
Key Responsibilities:
Manage overdue accounts by assessing customer financial situations and proposing solutions.
Implement debt recovery strategies, including payment plans, skip tracing, and liaising with external agencies.
Develop and document effective collections processes to foster a best-practice culture.
Maintain accurate records of all communications and actions related to each account.
Build strong relationships with management and internal teams.
Ensure compliance with all regulatory obligations, including NCCP Act, Privacy Act, ASIC guidelines, and AML/KYC requirements.
Post-probation, there is an opportunity to work two days a week remotely.
Work Environment:
At Plenti, you will join a high-performing, diverse, and collaborative team that values innovation and entrepreneurship. The company offers flexible working arrangements, social events, and initiatives promoting diversity and inclusion, including support for Aboriginal and Torres Strait Islander peoples and individuals with disabilities.
Additional Details:
Seniority Level: Entry level
Employment Type: Full-time
Job Function: Accounting/Auditing and Finance
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