Payglobal Support Analyst

We're a leading business management solution with a core purpose: helping more businesses in Australia and New Zealand start, survive and succeed.

At MYOB, we believe what's good for one business is good for all business—and for all of us. Whether you support them, work for them, or dream of building your own, when businesses run smoothly, everybody feels it. Owners, employees, customers, suppliers—even families. That's why we're here: to give every person in business the tools they need to focus on what really matters and do Big Things—whatever big looks like for them.

And for you? Joining MYOB means being part of that impact. It means using your skills to help businesses thrive, shaping the future of work, and growing alongside the people and communities we support. Because while we're the business of software, we're really in the business of people. And that makes MYOB Everyone's Business.

**The Opportunity**

Are you proactive and love a challenge? If you enjoy problem solving and providing excellent customer service, then this is a role for you Join the MYOB PayGlobal support team and provide timely, efficient, and accurate support for our customers and internal colleagues.

**The Role**

Supporting the MYOB PayGlobal customers via phone & tickets, so they can handle all aspects of their Workforce and pay their staff on time. We will provide training, mentoring and assistance to support you to do this. Some of the key parts of the role are:

- Work closely with internal teams such as Account Managers, Development Teams, Product Managers, Professional Services and other Enterprise Solutions team members.
- Support customers Workforce Management and Payroll business requirements ensuring our customers expectations are exceeded

**What we like to see in you**
- Experience / Knowledge of payroll products and legislation, ideally MYOB PayGlobal.
- Experience / Knowledge of Workforce Management practises.
- Flexibility, prioritisation and time management skills, ability to multitask and be multi skilled across the range of modules.
- Obsessed about customer.
- Understanding of the fundamentals of the SaaS environment and exposure to supporting, implementing and training a SaaS based product.
- Strong written and verbal communication skills

**Our Culture & Benefits**

At MYOB our values are at the heart of everything we do. If you want to work and collaborate where opinions are valued, and your ideas can make a difference, come to a place where Your Work Matters.

\uD83C\uDFA5 See what it's like to work at MYOB and what we're all about.

\uD83D\uDFE3Enjoy a flexible, hybrid workplace that brings balance to how you work, all of our centrally located offices come together for a number of in-person celebrations and social events

\uD83D\uDFE3Set up your home office with a little financial help from us, and take advantage of great corporate discounts and vouchers from top retailers

\uD83D\uDFE3Benefit from our partnership with Sonder, which supports the wellbeing of our team members

\uD83D\uDFE3Unlock your potential via in-house training and programs, LinkedIn Learning, conferences and study assistance

\uD83D\uDFE3Access to a variety of leave options available to support your wellbeing, including up to an additional four weeks of purchased leave, generous parental leave, domestic violence leave, transgender leave, community leave, study leave, and more

\uD83D\uDFE3Join our communities, built around 'Wellness', 'Belonging' and the 'Planet' where you can make a meaningful contribution

At MYOB, we're all about embracing difference and backing people to be their true selves. We're proud to be an equal opportunity employer and big believers that the best hires don't just fit our culture — they add to it. That means bringing your unique contributions, lived experiences, and fresh perspective to the table.

We're proud to be a Circle Back Initiative Employer and we commit to responding to every applicant.