Operations Manager, Veteran Services

7 days ago

Sydney, New South Wales, Australia Rsl Lifecare Full time

Opportunity:
As our new Veteran Services Operations Manager, you will play a key role within the Veteran Services management team. You will join a team that is dedicated to meeting the unique needs of Australian veterans and their families and focus on providing support and wellbeing programs that are veteran-centric and recovery focused.

You will:
- Keep veterans and their families as the focal point of all activities.- Actively seek to exceed expectations through excellent service, consultation, and continuous improvement with an empathetic and flexible approach to all actions.- Take action in solving problems while exhibiting judgement and a realistic understanding of issues even when dealing with complex and sensitive issues.- Conduct budget reviews and report cost plans to the general manager.- Optimise Grant opportunities and oversee Fundraising and Event execution.- Support Government engagement and advocacy to demonstrate best use of Government funding.

We need you to have:
- A sound understanding of the Defence, ESO and Veteran culture/landscape and ability to navigate through the related agencies and Departments.- Bachelor's degree in operations management, business administration, management or health related field.- 3+ years proven experience in an operations management position.- Ability to establish and build meaningful relationships internally and externally and highly developed communication skills.- High level planning and organisation skills with strong analytical and problem-solving abilities and attention to detail.- Skilled in conflict management and business negotiation processes

We can offer you:
- Competitive remuneration and eligible for $15,900 not-for-profit salary packaging, plus $2600 meal entertainment card annually.- A Veteran Services team and environment that is genuinely passionate, supportive and collaborative with each other, our people and veterans.- An organisation that strives to make a genuine impact to our clients and residents, our people and the communities we support.- Career development and progression opportunities across all areas of RSL LifeCare- Reward, recognition and flexible/ hybrid/ remote working arrangements.

About Us

We are genuine. We are authentic. We enrich people's lives in the home and the community.

RSL LifeCare is a leader in senior living, providing high quality retirement villages, aged care homes (nursing homes) and personal home care throughout NSW and ACT. Proudly serving Australia for over 100 years, RSL LifeCare is a successful and growing not-for-profit organisation.

We enrich veterans and seniors' lives and create connected, supportive and vibrant communities. We are seeking like-minded individuals who support our values; Respectful, Collaborative, Passionate, Imaginative, Courageous and Responsible.

Our commitment to diversity

Location

St Leonards

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