Key Account Manager

1 week ago

Sydney, New South Wales, Australia Ingram Micro Full time

**About us**:
**About role**:
**Position Summary**:
We are seeking a dynamic Key Account Manager to join our Inside Sales team in Australia. The Key Account Manager will play a crucial role in supporting Relationship Manager(s) to achieve revenue and gross margin targets while fostering strong business relationships with our strategic partners.

**Responsibilities**:
Key Account Management
- Develop and nurture meaningful business relationships with customers, aligning solutions, products, programs, and services with their key objectives.
- Collaborate with Relationship Manager(s) to review pipeline management, assess opportunities, and proactively follow up on potential sales.
- Manage inbound **enquiries** from customers, assess their requests, and provide relevant solutions.
- Maximize cross-sell and upsell opportunities with multiple customers and vendors.
- Proactive outbound calling to accounts to share current promotions/initiatives.
- Generate quotes, follow up on associated actions, and report calls made and deals in progress.
- Gather market intelligence and competitive information for both Ingram Micro and vendors.
- Ensure achievement of agreed customer KPIs and SLAs, and maintain detailed opportunity tracking reports.
- Attend onsite and offsite events when required to strengthen relationships across the business.

Sales Support and Reporting
- Determine special freight requirements and provide quotes for specialized solutions.
- Project manage deliveries, requirements, and schedules, providing ETA's to all stakeholders.
- Generate custom reports including account profiles and action plans weekly.

Essential Skills, Experience & Requirements:

- Strong negotiation, influencing, and relationship management skills
- Ability to evaluate information effectively, prioritize workload, and make logical and informed decisions
- Willingness to adapt, learn, and grow in a competitive and changing environment
- Ability to communicate effectively, build rapport, and adapt tone and conversation style appropriately over the phone

This position offers the opportunity to work with diverse accounts and contribute to the growth of our business in Australia.

**What's in it for you**

At Ingram Micro, we treat each other with dignity & respect, providing an environment where you are always encouraged to be yourself. We are a collaborative team that likes to challenge the status quo, we understand the importance of work-life balance, encourage our people to grow their careers. You can look forward to working in an exciting, stimulating workplace that provides a range of opportunities where you can make a real difference.

Finally, you will get the chance to become part of the world's leading Technology Solutions provider. We look forward to hearing from you and how you would like to make a positive difference through the role towards the business.

**#LI-hybrid**

**#LI-TS

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