Team Leader Customer Excellence

2 weeks ago

Melbourne, Victoria, Australia Computershare Full time

**Location: Abbotsford, Yarra Falls**

This is a hybrid position primarily based in Abbotsford. We're committed to your flexibility and wellbeing and our hybrid strategy currently requires three days a week in the office following successful completion of probation, giving you the option to work remotely for some of your working week. Find out more about our culture of flexible working.

**We give you a world of potential**
- Are you a driven, forward-thinking leader with a passion for customer service?
- Do you like helping people?
- Are you good at communicating with people?
- Would you like to work indoors with a small and friendly team?
- Full-time position available at our Yarra Falls office.

**A role you will love**

**Some of your key responsibilities may include**:

- Leading a dynamic team in a fast-paced, rewarding environment
- Managing the day-to-day planning, control, and direction of activities for the team
- Driving positive change and continuous improvement
- Inspiring and creating enthusiasm, energy and cooperation in others to achieve work objectives
- Coaching and encouraging staff to perform at their optimal level
- Overseeing team performance, reporting and monitoring quality of outputs to ensure services are at optimum levels.
- Client liaison related to operational performance, changes, and risks.Driving customer satisfaction through provision of quality service to our internal and external clients.
- **What will you bring to the role?**
- Proven experience leading a team of customer service officers responsible for providing service and advice to customer accounts.
- Demonstrated achievement in successfully leading customer service teams - building capability; meeting performance goals; and always fostering, and maintaining, a customer focused work culture.
- Exceptional organisational skills and experience working in a high volume and demanding professional environment with a capacity to prioritise, multi-task, achieve business goals, perform, and always work with a customer focused approach.
- Excellent analysis, verbal and written communication skills
- Confidence to deliver feedback and motivate colleagues
- Well-developed time management and organizational skills
- Strong attention to detail and an underlying commitment to delivering quality outcomes

**Rewards designed for you**

**Flexible work**to help you find the best balance between work and lifestyle.

**Health and wellbeing**rewards that can be tailored to support you and your family.

**Invest in our business**by setting aside salary to purchase shares in our company, and you'll receive a company contribution as well.

**Extra rewards**ranging from recognition awards and team get togethers to helping you invest in your future.

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