Customer Support Team Leader

1 week ago

Melbourne, Victoria, Australia Blueapache Full time

The Customer Support Team Leader is responsible for providing a memorable customer experience through helpful knowledge, friendly service and a caring approach.

ABOUT US

blueAPACHE is an industry leading provider of ITaaS ensuring our customers operate as effectively as possible to support their customers and staff. Our solutions include, Network, Cloud (all varieties), Voice and Managed Services. We specialise in the mid-market, commercial & not-for-profit sectors. We pride ourselves in delivering technical excellence and exceeding our customers' expectations.

To provide these services we partner with industry leading vendors and are backed by a strong technical team and excellent delivery group.

**Requirements**:

- Provide guidance and support to achieve team goals, including service levels, incremental selling and Customer Satisfaction goals are achieved
- Verifying the needs of the customer, use product knowledge to make recommendations to customers.
- Negotiate with vendors and distributors to attain special pricing requests
- Have a thorough understanding of, and leverage, vendor incentives and rebates programs within your specialisation.
- Work with Sales Admin Officers to generate quotes
- Post-sale, liaising with Purchasing team for any queries around procurement and provisioning of orders placed
- 3+ years previous experience in quoting and or customer experience in technology or related industry
- Previous experience as a Customer Service Team Leader is essential
- Previous inside sales experience in an System Integrator, IT distributor or MSP

**Benefits**
- Award winning company and leader in the MSP space.
- Competitive remuneration package.
- Ongoing training and development.
- Outstanding culture and rewarding place to work.

  • Customer Support Team Leader

    1 week ago

    Melbourne, Victoria, Australia Dormakaba Group Full time

    Hallam, VIC, AU, 3803- Dec 9, 2024**THIS OPENS THE DOOR TO YOUR FUTURE: OUR OPPORTUNITY**At dormakaba, we're committed to providing exceptional customer support, and we are looking for a Customer Support Team Leader to oversee and enhance the operations of our support centre team. In this key leadership role, you will shape the overall customer experience by...

  • Team Leader Customer Support

    2 weeks ago

    Melbourne, Victoria, Australia Bank Australia Full time

    Posted: 29/01/2025Closing Date: 08/02/2025Job Type: Permanent - Full TimeLocation: MoeJob Category: Banking and Financial ServicesDo you want to be part of using the business of banking as a force for good? Do you want to create positive impact for people and the planet? Bank Australia is the bank for people who want to be part of a movement creating a...

  • Team Leader

    2 weeks ago

    Melbourne, Victoria, Australia Elevate Support Care Full time

    About usElevate support care is a growing team dedicated to providing NDIS services and ensuring all participants receive the quality care they deserve.We are seeking a passionate and motivated Accommodation Team Leader to join our teamThis role is an ongoing permanent full time role.This Team Leader will be responsible for leading, mentoring and managing...

  • Customer Support Team Leader

    2 weeks ago

    Melbourne, Victoria, Australia Bunnings Full time

    Join us and experience Bunnings from the other side of the counterWhat's in it for you when you're part of our team:- Team discount at Bunnings and other Wesfarmers brands including Kmart- Access to over 100+ exclusive team member benefits across health, shopping, travel and stay, wealth, work and leave- 12 weeks paid parental leave, regardless of gender-...

  • Support Coordination Team Leader

    1 week ago

    Melbourne, Victoria, Australia Gateways Support Services Full time

    Fantastic opportunity to join the best team in the universe- Flexible work between our Werribee and Geelong offices- Attractive salary packaging + $49/h ratesGateways Support Services vision is to help provide support for children and adults with a disability and their families to maximise their quality of life.Our staff are made up of mountain bike riders,...

  • Customer Team Leader

    2 weeks ago

    Melbourne, Victoria, Australia Ikea Full time

    **Job ID**: 255814**Date posted**: 06/09/2024**Our team within IKEA**At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing...

  • Team Leader

    2 weeks ago

    Melbourne, Victoria, Australia Personalised Support Systems Full time

    **Responsibilities**:**Have you experience in the disability sector and are looking for the next step in your career?**Personalised Support Systems are a growing organisation that are looking for an additional team leader to be the point of contact for participants, their families and support workers.**Purpose of role**- Building custom teams for our...

  • Customer Team Leader

    2 weeks ago

    Melbourne, Victoria, Australia Ikea Full time

    **Job ID**: 302973- **Date posted**: 11/08/2025**Our team within IKEA**At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing...

  • Occupational Therapist Team Leader

    2 weeks ago

    Melbourne, Victoria, Australia Healthcarelink Support Full time

    Job title: Team Leader Occupational Therapist - Clinic-Based/Community - Mornington, VICSalary: $110K to 120 K + Allowances + CPD BenefitsLocation: Mornington, VIC* Lifestyle change opportunity* Balance a truly rewarding career with home and family* Relocation support to help with your transitionOur Client is an innovative & progressive allied health...

  • Speech Pathologist Team Leader

    2 weeks ago

    Melbourne, Victoria, Australia Healthcarelink Support Full time

    Job title: Team Leader - Speech Pathologist - Clinic-Based/Community - Mornington, VICSalary: $110K to 120 K + Allowances + CPD BenefitsLocation: Mornington, VIC* Lifestyle change opportunity* Balance a truly rewarding career with home and family* Relocation support to help with your transitionOur Client is an innovative & progressive allied health business...