Data Management Specialist

LEAP Legal Software is a multinational Legal Tech company that develops integrated productivity solutions for the legal profession including practice management, case management, document management, accounting, and legal publishing, as well as client and lawyer collaboration tools.

LEAP has more than 600 employees in offices throughout Canada, the United States, Australia, the United Kingdom, and New Zealand. LEAP supports the software needs of more than 25,000 law firms and has more than 10,000 firms using its flagship cloud product, LEAP.
LEAP will provide you with the best training, equipment, mentoring and support that we are capable of to optimise the chances of you being successful. But being successful in this role depends on you.
We employ people who can get things done and will appreciate being part of an accountable, high-performance culture.
We are looking for a Data Management Specialist to join the Global Services, Demonstration Data Management Group, (DDX). You will have the opportunity to contribute and work with Managers and Leaders in the AU, NZ, UK, US and Canada. You will be responsible for developing, producing, and maintaining Quality data that will be used to demonstrate LEAP to Clients and LEAP Departments around the world.
To be successful, you will be someone who enjoys a hands-on roll, and is happy to roll up their sleeves to get the job done relishing the opportunity to work with stakeholders in Australia, New Zealand, the UK, US, and Canada.
**REPORTS TO**
Business Enablement Manager, LEAP Legal Software Ltd (Global)
**RESPONSIBILITIES (KEY TASKS AND REQUIREMENTS OF THE ROLE)**
- Building trusted relationships with new and existing clients (both internal and external)
- Proactively liaising with various stakeholders to understand location specific data requirements
- Understanding the client's data requirements and the ability to create / translating requirements into functional specifications for implementation and delivery
- Complete remote and/ or onsite installations of LEAP software including installation, configuration, data transfer, review, and general support
- Creating and maintaining documentation including training, delivery, and processes
- Preparing and delivering standard and custom training events via web conference tools, web meeting or standard classroom methods in a one on one or group situation (including the ability to amend and revise programmes as necessary, to adapt to changes occurring in the work environment)
- Ability Investigate and resolve issues raised by departments
- Support DDX Developers with issues escalated for your region

**COMPETENCIES (ESSENTIAL BEHAVIOURS REQUIRED FOR THE ROLE)**
- Technical knowledge and skills - having achieved a sound level of technical and professional skill and knowledge, keep up to date with changes in standards and good practices as relevant.
- Decision Making - identifying and understanding issues, problems, and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probable consequences.
- Communication and influencing - exceptional verbal and written communication skills, with the ability to succinctly convey key messages and complex information to stakeholders in a simple and succinct manner. Strong ability to advise and influence senior stakeholders.
- Adaptability - maintaining effectiveness when experiencing major changes in work responsibilities or environment; adjusting effectively to work within new work structures, processes, requirements, or cultures.

**JOB STYLE **(THIS ROLE WILL SUIT PEOPLE WHO ENJOY THE FOLLOWING ACTIVITIES / RESPONSIBILITIES)**
- High responsibility / accountability - receiving primary responsibility/accountability for completing tasks that might place heavy demands on one's time and involvement, with the ability to multi-task.
- Ability to work under pressure with shifting priorities in a dynamic work environment.
- A hands-on approach, working collaboratively with others in a flat organizational structure.
- Excellent problem solving and evaluative judgement skills.
- Adaptive influencing and relationship building skills across senior executives and peers.
- Details focus - working on tasks requiring great attention to detail.

**KNOWLEDGE AND EXPERIENCE**
- Experience with LEAP including:

- Datafile creations
- Creating matters, documents, time, cost recoveries, invoices, receipts
- Understanding of database environments
- Ability to self-motivate and work autonomously
- Experience in creating technical documentation specifications
- Strong verbal and written skills
- Strong delivery focus to complete tasks within schedule and quality standards
- Strong problem-solving skills, analysis skills and attention to detail
- Demonstrable stakeholder management experience, with a proven ability to