Engagement Consultant

4 days ago

Melbourne, Victoria, Australia Aligned Corporate Residences Williamstown Full time

Aligned Corporate Residences is unique accommodation brand, offering tailored serviced apartment accommodation solutions to extended stay travellers. ACR Williamstown is seeking a personable, committed team member to join an enthusiastic and successful team on a casual basis.

Your position will be 'Engagement Consultant', The main responsibilities of the role include:
**Role tasks and responsibilities**:

- Provision of exceptional customer service at all times, personalised experience for all guests
- Ability to anticipate guest needs, making suitable recommendations for their stay.
- Guest check-in/out and other guest services.
- Managing occupancy and room allocations.
- Identifying opportunities to upsell and upgrade.
- Invoicing and accounts receivable.
- Handling and resolving guest complaints.
- Working closely with the sales team sharing intel to maximise opportunities.

**Skills and Experience**:

- Previous experience working in a hotel environment or a similar role.
- Proficient skills in RMS or similar accommodation/reservation software.
- Proficient skills in using Microsoft Office such as Excel, Word, and Outlook.
- Excellent organisation and time management.
- Strong communication and interpersonal skills.
- High standard of personal presentation.
- Customer-focused approach.
- The ability to work within a team or autonomously.
- Strong attention to detail and problem-solving skills.
- The ability to multitask and work well under pressure.

Ability to commute/relocate:
Williamstown, VIC: Reliably commute or planning to relocate before starting work (required)

Work Authorisation: Australia (required)

**Job Type**: Casual

**Salary**: $29.40 - $41.16 per hour

**Benefits**:

- Employee discount
- Employee mentoring program
- Professional development assistance

Schedule:

- 8 hour shift
- Afternoon shift
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- On call
- Overtime
- Public holidays
- Shift work
- Weekend availability

Supplemental pay types:

- Penalty rates

Ability to commute/relocate:

- Williamstown, VIC 3016: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Hotel: 1 year (preferred)

Work Authorisation:

- Australia (required)

Shift availability:

- Day Shift (required)
- Night Shift (required)

Work Location: In person

  • Engagement Consultant

    3 days ago

    Melbourne, Victoria, Australia Urbis Full time

    **Who we are**:Urbis is people focussed, and we want the best for our team, our clients, and our communities. We are a community of passionate problem solvers, sought out by clients for our fresh thinking and approach to their city-shaping projects. Our mission is to help create meaningful, sustainable cities & communities.Urbis is an employer of choice for...

  • Consultant - Community Engagement

    1 week ago

    Melbourne, Victoria, Australia Greenshoot Consulting Full time

    Get AI-powered advice on this job and more exclusive features.Do you have a passion for solving complex challenges with creativity and strategic thinking? Are you motivated to work in a dynamic, people-centred consultancy with a strong focus on community-based projects? Greenshoot Consulting is seeking a Consultant - Community Engagement to help deliver...

  • Consultant - Community Engagement

    1 week ago

    Melbourne, Victoria, Australia Greenshoot Consulting Full time

    Get AI-powered advice on this job and more exclusive features.Do you have a passion for solving complex challenges with creativity and strategic thinking? Are you motivated to work in a dynamic, people-centred consultancy with a strong focus on community-based projects? Greenshoot Consulting is seeking a Consultant - Community Engagement to help deliver...

  • Employer Engagement Consultant

    2 days ago

    Melbourne, Victoria, Australia Asuria Full time

    **Achieve your dreams by helping others achieve theirs**:- ** We support you to grow your career**:- ** Competitive salary package**We have an exciting opportunity for **Employer Engagement Consultant** to proactively engage employers to secure meaningful employment for our jobseekers. The incumbent will be looking after **North West Melbourne** region.**Why...

  • Engagement Consultant

    2 days ago

    Melbourne, Victoria, Australia Insignia Financial Full time

    Engagement Consultant- Max Term Opportunity**The opportunity to join our team**Our Engagement Consultants are here to identify and implement opportunities for our clients and empower them to feel confident in making decisions about their superannuation. This is a phone-based role, but you will have the opportunity to develop various other important skills...

  • Employer Engagement Consultant

    4 days ago

    Melbourne, Victoria, Australia Asuria Full time

    **Achieve your dreams by helping others achieve theirs**:- ** We support you to grow your career**:- ** Competitive salary package + Vehicle Allowance + Bonuses**We have an exciting opportunity for **Employer Engagement Consultant **to proactively engage employers to secure meaningful employment for our jobseekers. This position will specifically focus on...

  • Strategic Engagement Consultant

    4 days ago

    Melbourne, Victoria, Australia beBeeEngagement Full time $92,332 - $104,762

    Job Title: Strategic Engagement ConsultantAs a Strategic Engagement Consultant, you will play a pivotal role in driving engagement activity across various portfolios. Your key responsibility will be to coordinate and manage information in customer relationship management systems, enabling effective stakeholder management.Develop and implement strategic plans...

  • Intake And Engagement Consultant

    4 days ago

    Melbourne, Victoria, Australia Minda Full time

    **The Role**: Intake and Engagement Consultant (Multiple positions available)**The Role: Intake and Engagement Consultant****The Organisation**Minda is one of the largest disability service organisations and employers in the state. Our vision is to be a leading force for good within Australia in supporting people living with a disability in all aspects of...

  • Customer Engagement Consultant

    4 weeks ago

    Melbourne, Victoria, Australia Zoos Victoria Full time

    Customer Engagement Consultant - Zoos Victoria Join to apply for the Customer Engagement Consultant - Zoos Victoria role at Zoos Victoria Customer Engagement Consultant - Zoos Victoria4 days ago Be among the first 25 applicants Join to apply for the Customer Engagement Consultant - Zoos Victoria role at Zoos Victoria Salary from $67,351 (includes weekend...

  • Employer Engagement Consultant

    1 day ago

    Melbourne, Victoria, Australia Atwork Australia Full time

    Company DescriptionatWork Australia is a national Disability Employment Services (DES) provider. DES is funded by the Australian Government to help people living with disability, injury or health condition find and keep a job, and help employers find the right people to keep their business moving.To do that, the team work with people to identify their goals...