Senior Game Operations Manager

2 weeks ago

Melbourne, Victoria, Australia Bebeedirector Full time

Live Operations Lead
We are currently seeking an experienced professional to join our team in Victoria, Australia. This role will be responsible for leading and managing a cross-disciplinary team, including software engineers, Quality Verification, Live Ops Specialists, and other production staff, with a focus on live operations.
The successful candidate will have 5+ years of project management, production, or team leadership experience in game development, with at least 2 years focused on live game or live service operations. They will also have demonstrated experience in strategic planning, resource management, and cross-functional team leadership.
Key Responsibilities:
Lead and manage a cross-disciplinary team to deliver ongoing content, features, and support for our live game.
Own the live operations strategy and schedule, ensuring on-time delivery of updates and content while maintaining quality, collaboration, and communication.
Analyze live game data, KPIs, and player feedback to inform decision-making and optimize the player experience.
Develop and refine incident response and risk mitigation processes for live service outages or critical issues, ensuring rapid resolution and clear directives.
Collaborate with producers, product managers, and other stakeholders to drive ongoing player engagement and retention.
Foster a culture of continuous improvement through post-mortems and data-driven iteration.
Identify and mitigate risks related to live service delivery, uptime, and player experience.
Coordinate with partners and internal stakeholders to ensure seamless live operations.
Manage resource allocation, budgets, and team capacity to support live operations priorities and long-term objectives.
Organize and facilitate Agile ceremonies (planning, scrum, sprint retrospectives) to support continuous improvement and delivery.
Requirements:
5+ years of project management, production, or team leadership experience in game development, with at least 2 years focused on live game or live service operations.
Demonstrated experience in strategic planning, resource management, and cross-functional team leadership.
Bachelor's degree or equivalent professional experience.
Strong understanding of project management methodologies, including Agile and Waterfall.
Experience engaging and motivating remote and hybrid teams in an evolving environment.
Excellent communication, organizational, and problem-solving skills.
Data-driven with the ability to translate analytics and player feedback into actionable strategies.
PASSION FOR GAMES AND DELIVERING OUTSTANDING PLAYER EXPERIENCES.

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