Customer Success Manager
6 days ago
We're a **global team**, our Merchant Services teammates are currently located in **Sydney, Hong Kong, Singapore, Shanghai, Amsterdam and London**. This means we're all about celebrating differences and standardising best practices whilst **sharing our valuable learnings** with each other. We're super **communicators and collaborate** closely with expert Relationship Managers, Sales & Partnerships teams to service and delight our customers. And being a Financial company we're also naturally obsessed with ensuring **airtight security** alongside our Compliance and Onboarding teams.
We fulfil a range of **daily technical tasks** such as calculating FX rates and spreads and manually booking trades, so we expect excellent **attention to detail **& provide lots of ongoing training to ensure our teams are well equipped to succeed. CSMs are critical in **reflecting the 'customer voice' **back to the business, so records must be kept updated and any issues quickly highlighted for urgent resolution.
Keen client relationship/ account management/ customer service focus
Strong numerical & analytical skills, financial services experience preferred
Excellent communicator
- verbal and written
Highly collaborative & team orientated
Curious about people, cultures, and different ways of working
... A fun & fulfilment seeker with a positive outlook on life
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Customer Success Manager
1 week ago
Sydney, New South Wales, Australia Opentext Full time**OPENTEXT - THE INFORMATION COMPANY**As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.**Job scope/summary**:The **OpenText Customer Success Management** team is responsible for the...
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Customer Success Manager
1 week ago
Sydney, New South Wales, Australia Open Text Corporation Full time**Customer Success Manager**:- Req id: 37922- North Sydney, NSW, AU**OPENTEXT - THE INFORMATION COMPANY**As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.**Job scope/summary**:The...
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Customer Success Manager
1 week ago
Sydney, New South Wales, Australia Teradata Full timeThe Customer Success Manager is a strategic customer facing position focused on increased adoption of Teradata technologies and customer value realization of their investment. You will advocate for Teradata to drive success across multiple customer outcomes. The Customer Success Manager is highly respected for their knowledge, skills and empathy to meet...
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Customer Success Manager
6 days ago
Sydney, New South Wales, Australia NextGen Full timeOverviewJoin to apply for the Customer Success Manager role at NextGen.Role and teamWe are seeking a Customer Success Manager to join our growing Customer Success team. This role focuses on relationship management, client retention, and ensuring our valued clients achieve their business objectives through our fintech solutions.What the team doesOur Customer...
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Customer Success Manager
7 days ago
Sydney, New South Wales, Australia NextGen Full timeOverviewJoin to apply for the Customer Success Manager role at NextGen.Role and teamWe are seeking a Customer Success Manager to join our growing Customer Success team. This role focuses on relationship management, client retention, and ensuring our valued clients achieve their business objectives through our fintech solutions.What the team doesOur Customer...
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Customer Success Manager
2 weeks ago
Sydney, New South Wales, Australia 4Twenty Consulting Full timeBase pay range A$100,000.00/yr - A$135,000.00/yr Customer Success Manager We're hiring for a Customer Success Manager for my Saa S vendor.They are a analytics software , user experience, Mar-Tech solution, going through great growth Some of their customers include the likes of: JBhifi, Westpac, Samsung, Red Ballon, Glue Store, etc.You'd be looking after...
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Customer Success Manager
2 weeks ago
Sydney, New South Wales, Australia 4Twenty Consulting Full timeBase pay range A$100,000.00/yr - A$135,000.00/yr Customer Success Manager We're hiring for a Customer Success Manager for my SaaS vendor.They are a analytics software , user experience, Mar-Tech solution, going through great growthSome of their customers include the likes of: JBhifi, Westpac, Samsung, RedBallon, Glue Store, etc.You'd be looking after 30-45...
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Customer Success Manager
1 week ago
Sydney, New South Wales, Australia Pearson Full time**ABOUT THE ROLE**:Pearson is looking for a **Customer Success Manager** with experience, passion, and proven talent to join our Higher Education team. As Customer Success Manager (CSM) you will support the Higher Education post-sales customer lifecycle, with a strategic focus on customer onboarding, adoption, retention, and advocacy. You will be integral in...
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Customer Success Manager
1 week ago
Sydney, New South Wales, Australia Aveva Full timeAVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life - such as energy, infrastructure, chemicals and minerals - safely, efficiently and more sustainably.We're the first software business in the world to have our sustainability targets validated by the SBTi, and...
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Customer Success Manager
2 weeks ago
Sydney, New South Wales, Australia 4Twenty Consulting Full timeBase pay rangeA$100,000.00/yr - A$135,000.00/yrCustomer Success ManagerWe're hiring for a Customer Success Manager for my SaaS vendor.They are a analytics software , user experience, Mar-Tech solution, going through great growthSome of their customers include the likes of: JBhifi, Westpac, Samsung, RedBallon, Glue Store, etc.You'd be looking after 30-45...
