Customer Service/Orders Team

1 week ago


Melbourne, Victoria, Australia Cmykhub Full time

OverviewCMYKhub is Australia's largest trade-only printing company, partnering with businesses in the print industry.
The company operates nationwide with manufacturing facilities in Melbourne, Sydney, Brisbane, Cairns, and Perth, ensuring comprehensive service coverage across Australia.This is a full-time, on-site role located in Melbourne, VIC.
As a member of the Customer Service/Orders team, the individual will be responsible for handling customer inquiries, ensuring customer satisfaction, managing orders, and maintaining effective communication with internal departments.ResponsibilitiesHandle customer inquiries via phone and emailEnsure a high level of customer service and satisfactionManage and process customer ordersCollaborate with other departments to resolve issues promptlyMaintain clear, proactive communication with customers and internal stakeholdersQualificationsCustomer Support, Customer Service, and Customer Experience skillsProficiency in phone etiquette and customer satisfactionExcellent communication and interpersonal skillsStrong organizational and problem-solving abilitiesAbility to work effectively in a team environmentExperience in the printing industry is a plusSeniority levelEntry levelEmployment typeFull-timeIndustriesPrinting ServicesNote: This description retains the core responsibilities and qualifications relevant to the role and excludes unrelated content and postings.
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