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Customer Service Attendant
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You're someone who wants to create outcomes that have a real impact on the people of NSW.Your expertise in communication, problem-solving, empathy, and conflict resolution is highly transferable and in-demand.
Help us foster satisfaction and service experiences that transform the lives of our community.In this role, you'll :Provide exceptional customer service and streamline experiences when assisting passengers with inquiries and connecting them to regional services.Manage a broad range of day-to-day station operations, including station presentation, cleaning, and general maintenance.Collaborate with train crew and other stakeholders to ensure safety standards are met and manage potential safety risks impacting staff and passengers.Important note : The Customer Service Attendant position is a Permanent Part-Time role, working a minimum of 40 hours per fortnight.
You may be required to work a rotational roster with varying location, days, start, and finish times based on business needs.You may also need to work additional hours at short notice, including overtime and at other locations.The full-time pay rate for this position is $1241.50 per week, including the Industry Allowance.
As a part-time employee, you will be paid on a pro-rata basis based on your agreed hours, with benefits including superannuation and up to 5 weeks of annual leave loading.Note : A Talent Pool will be created for current and future temporary and permanent, part-time and full-time positions in the South Coast Region for the next 18 months.If deemed suitable at interview and a vacancy arises in your preferred location, you may be contacted for pre-employment checks.For more details, view the role description and information pack.About you :You are enthusiastic and passionate about working within your local community, serving as the first point of contact at the station.You are resilient with excellent interpersonal skills, capable of providing clear instructions and managing difficult conversations with diverse individuals.You are confident, able to problem-solve, and make prompt decisions under pressure while working with various stakeholders in a safety-focused environment.Own transport is beneficial as some shifts start outside train operating hours.Who we are :Transport for NSW provides a safe, integrated, and efficient transport system, connecting people, communities, and industry daily.Sydney Trains keeps Sydney moving by prioritizing customer service, safety, and efficiency 24/7.
Our network is evolving with technological innovations to meet future needs sustainably.Join usOur diverse workforce reflects the community we serve.
For more on our inclusion and diversity initiatives, visit Transport careers.We offer flexible and hybrid work options and other employee benefits.This is an Aboriginal-identified role involving engagement with Aboriginal communities.
Our Aboriginal Employment Unit (AEU) supports current and prospective employees.
For more info, email the AEU team.This is an in-person, on-site role.What are you waiting for?
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Applications close : 11:59 pm, Sunday 17th August 2025For more information about this role, please contact us.We support Aboriginal people and those living with disabilities throughout the recruitment process and at work.
For support, visit Supporting Aboriginal people or Supporting people with disability, or speak with your talent team for adjustments.Need help with your application?
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