Aquatic Operations Officer

$74,013 to $83,479
- Fixed-term, full-time
- Gardens Point

**Who are we looking for?**

Queensland University of Technology (QUT) is seeking a Aquatic Operations Officer to join, Student Services and Wellbeing, Administrative Division.

The Aquatic Operations Officer has the primary responsibility to co-ordinate day to day operations of the facility with the highest regard to safety and high quality service delivery. The Officer will be responsible for leading, coaching and engaging a team of duty staff and lifeguards, hazard prevention, pool checks and maintenance, swim program delivery support and ensuring operational compliance with policies and procedures and statutory requirements. This role includes physical and functional tasks that requires the incumbent to be able to frequently handle Sporting equipment.

**Real world impact**

QUT is a major Australian university with a global outlook and a 'real world' focus. We are an ambitious and collaborative institution that seeks to equip our students and graduates with the skills they will need in an increasingly disrupted and challenged world.

**About the Administrative Division**

Administrative Division supports the governance and operations of the University, including planning and quality, facilities and services for students and staff. The Administrative Division is led by the Vice-President (Administration) and University Registrar.

**About the Department**

The Student Services and Wellbeing portfolio leads the university-wide strategy and coordination of all non-academic matters related to the student experience. The portfolio delivers a range of services across the student life cycle, as well as providing advice and leadership to the university on a broad range of student and staff matters, including social justice and public policy.

The departments within the portfolio include: Student Administration, Student Engagement, Equity, Student Services and Health, Safety & Environment (HSE) and Sport. The portfolio also has strong links to and works closely with QUT's Oodgeroo Unit, Student Success Group and Human Resources.

The portfolio is focused on delivering services to support the university's commitment to an exceptional student experience, leading to positive outcomes in success, retention and completion. This includes developing a campus culture which is inclusive, safe, and respectful for all students and staff.

Student Engagement comprises of HiQ Contact Centre and Service Points, Future Student & Conversion, Engagement teams, and works closely with Sport. HiQ is the university's contact point for members of the public, staff, prospective and current student enquiries and support services. Services to students and staff include general information, IT support, Library, and student administration. Engagement with future students and their orientation to the QUT student experience is a core focus of Student Engagement. The Engagement team is responsible for delivering co-curricular programs that further build QUT's sense of community and support students to develop their professional identity, networks, and employability. QUT sport has strategic and operational oversight of sport activities and programs at QUT.

**What you need to succeed**

This role is dynamic and collaborative, and you will enjoy delivering service and operational excellence that ensures an exceptional experience for QUT students.

You will demonstrate:

- Education, training and/or experience equivalent to completion of a degree with and/or relevant work experience in a sporting environment.
- Proven experience in the operation and running of an aquatic centre, fitness centre, outdoor recreational centre, or customer service style business which supplies services for people in a public domain.
- Demonstrated experience in delivering swim safety, or other related aquatics programs in a recreational, university and/or public facing facility
- Strong written and verbal communication skills and the ability to effectively plan, deliver and evaluate programs and operations in a busy environment.
- Attention to detail and the ability to work both autonomously and as part of a team to ensure aquatics program and facility operations are maintained to a very high standard.