Food Services Lead

2 days ago

Sydney, New South Wales, Australia Fresh Hope Communities Full time

Food Services Lead / Partner
- Permanent - Full Time / 38 hours per week
- Located at Rhodes Hub in NSW
- Salary packaging available
- On-site parking

We are seeking a passionate and experienced **Food Services Lead / Partner** to champion hospitality excellence across our residential aged care homes. In this pivotal role, you will ensure our food and dining services consistently meet and exceed resident expectations, providing enjoyable, nutritious, and culturally appropriate meals in a welcoming environment. You'll collaborate with residents and staff to elevate the dining experience and promote a sense of belonging.

**In this role you will**:

- Drive a culture of hospitality excellence aligned with aged care quality standards.
- Lead the development of diverse, resident friendly menus that reflect choice and nutritional needs.
- Ensure the highest standard of meal preparation, presentation, and service across all homes.
- Develop and implement strategic initiatives to continuously improve the food services experience.
- Provide coaching and guidance to kitchen and food servery staff, ensuring customer-centric service delivery.
- Partner with residents, staff, and stakeholders to design inclusive, culturally responsive food services.
- Maintain compliance with NSW Food Authority Regulations and Strengthened Aged Care Quality Standards.
- Lead internal audits, manage complaints strategically, and identify service improvement opportunities.
- Collaborate on procurement, budgeting, and hospitality equipment upgrades.
- Monitor performance, drive innovation, and lead a culture of safety, learning, and accountability.

About you

We are interested in hearing from you if you have:

- Proven leadership in food service or hospitality within aged care, healthcare, or similar settings.
- Strong understanding of nutrition, special dietary needs, and food safety standards.
- Demonstrated experience managing teams, service improvement initiatives, and stakeholder engagement.
- Excellent communication, collaboration, and project management skills.
- Commitment to customer service, quality outcomes, and resident dignity and choice.
- Understanding of NSW Food Authority and Aged Care Quality Standards.
- Relevant qualifications in hospitality, nutrition, food safety or a related field (highly desirable).

About the Benefits

As a Food Services Lead at Fresh Hope Communities you will enjoy:

- Salary Packaging of up to $15,900 (tax-free) per year with an additional meal entertainment benefit of $2,650 per year
- Learning & development opportunities
- Staff engagement and well-being focus
- Employee assistance program
- Generous leave entitlements—paid maternity leave, community service leave, natural disaster leave and family violence leave
- Personal discounts across airfares, white goods, and pest control.

About us

Fresh Hope Communities is a not-for-profit organization. Our history, ethos and values extend from the Churches of Christ in NSW. We exist to care, connect, and adventure with individuals and communities across the sectors of residential aged care, retirement living, community housing, community works, camping and temporary accommodation.

How to Apply

To apply, please submit your cover letter and resume via the quick "Apply" link ASAP.

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