Reception Attendant

1 day ago

Sydney, New South Wales, Australia Kip Happy Stays Full time

Hanrob Duffys Forest Reception Attendant (Pet Boarding) AtHanrob Pet Hotels, we're passionate pet people delivering health, happiness, and wellbeing to Aussie pet families.
With over 40 years of experience and a national presence, we're the trusted name in pet boarding and daycare.
We're now looking for a dedicated, hands-onCasual Reception Attendantto join our passionateDuffys Forest Pet Hotel team in Sydney's Northern Suburbs.This is a varied and rewarding role where you'll be cross-trained acrossall areasof our pet hotel - from caring for our four-legged guests to providing friendly customer service at reception.You'll have opportunities to develop your skills, learn new aspects of the business, and progress your career within our national network.What's on offer:Casual role - seven-day roster (hours varying each week)Varied role with training, career development, and daily work with animals in a supportive teamWhat you'll be doing:Welcoming pets & their owners into the Pet HotelChecking our furry guests in and outTaking accurate notes of their individual/special requestsManaging the phones to take bookings and answer telephone enquiriesPromote retail sales of the best products to suit each individual pet/owner's needsRunning front-of-house reception and general administration dutiesProviding excellent customer serviceContinually finding ways of improving the customer experienceMaintaining high-quality guest services, including keeping owners up to date during their pet's stayWhat we're looking for:3-5 years' reception experience in fast-paced roleExceptional time management and organisational skillsStrong customer service skills and ability to communicate professionallyStrong computing and administration skills with the ability to quickly learn new software systemsAvailability to work peak periods including public holidays, Christmas, Easter and school holiday periodsConfident handling pets of all sizes, with a calm and caring approachReliable transport (there is no public transport servicing our location during operating hours)Desirable (but not essential):Experience in hotel / pet hotel environmentExperience working with animalsPlease note:This is a physically active role requiring the ability to stand, walk, lift, carry, bend, kneel, and handle animals up to 50kg.
A Pre-Employment Medical Disclosure will be required to ensure you can safely perform the inherent requirements of the role.Why Hanrob?
Did someone say pets?
Join a team of like-minded animal loversOngoing training and learning opportunitiesCareer growth opportunities across our national networkFree parkingEmployee Assistance Program (EAP)Employee discounts on a range of Hanrob products and servicesHow to apply:ClickAPPLYnow with your resume and a quick cover letter outlining why you're our next pet care superstar.
We can't wait to hear from you

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