Salesforce Support Analyst

1 week ago

Canberra, ACT, Australia Infinite Talent Group Pty Ltd Full time

About the Role

The client is undertaking major work programs to deliver innovative fit-for-need ICT-based solutions to improve.

This work involves multiple projects spanning a number of current industry-leading technologies, including Salesforce/Industries as a core component. The client is committed to providing access to its services for Participants and Providers through digital and cloud channels.

Duties
- Obtain a detailed understanding of the organisations complex business processes and rules
- Provide advanced support for user issues, troubleshooting and resolving complex issues and coordinating with Salesforce support when necessary
- Perform interrogation of various log sources to investigate issues
- Develop and maintain documentation on processes and configuration
- Build and foster positive relationships with business areas, to understand their priorities and business requirements, and guide them through user acceptance testing.
- Undertake data analysis, data loading, and reporting
- Handle deeper customizations of the Salesforce platform, including setting up custom fields, custom objects, record types, page layouts, and validation rules
- Experience in designing, building, and debugging Flows, including screen, auto-launched and scheduled Flows. Knowledge of error handling, debugging, and optimising Flows will be highly regarded
- Use of Gitlab and version control for implementing fixes to production
- Customize and manage Lightning Experience, which includes creating and assigning Lightning Pages and managing Lightning Apps
- Work within an Agile delivery methodology

**Working arrangements**:
Subject to negotiations with line manager, hybrid working arrangements in line with current client policy are available (minimum of 3 days each week in the office, with flexible arrangements in place for the remaining 2 days).

**Essential Criteria**:

- More than 2 years' experience within Salesforce eco-system, and Certified Salesforce Admin/Certified Platform App Builder
- Strong problem solving and trouble-shooting skills
- Demonstrates enthusiasm towards continued learning and development
- Strong customer-focused attitude, effective communication, and the ability to translate complex technical concepts into user-friendly explanations.

**Desirable Criteria**:

- Hands on experience with version control, branching and metadata deployments
- Hands on experience with Vlocity/Omnistudio
- Comfortable with new ways of thinking about accessibility and enthusiastic about accessible design & development will be highly regarded.

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