Aps6 Salesforce Support Analyst

1 week ago

Canberra, ACT, Australia Hays Full time

Seeking a Salesforce Support Analyst to join a geographically dispersed team within a small government agency.

**Your new company**

The Agency is the independent statutory agency that is responsible for implementing a national disability scheme; supporting a better life for hundreds of thousands of Australians with a significant and permanent disability and their families and carers. The agencies' work is driven by the corporate plan which provides strategic direction to achieve their purpose of making a difference, so that people with disabilities can choose and achieve their goals. The agency's values reflect their passion and commitment to building a positive, participant-centred culture.

**Your new role**

As the Salesforce Support Analyst you will be assisting the Office of the CIO of the Agency, to undertake major work programs to deliver innovative fir-for-need ICT-based solutions to improve a national disability scheme. This work involves multiple projects spanning a number of current industry-leading technologies, including Salesforce/Industries as a core component. The Agency is committed to providing access to its services for Participants and Providers through digital and cloud channels.

The scope of this role includes, but is not limited to:

- Obtaining a detailed understanding of the organisations complex business processes and rules.
- Provide advanced support for user issues, troubleshooting and resolving complex issues and coordinating with Salesforce support when necessary.-
- Designing, building and debugging Flows, including screen, auto launched and scheduled Flows. Knowledge of error handling, debugging, and optimising Flows will be highly regarded- Customising and managing Lightning Experience, which includes creating and assigning Lightning Pages and managing Lightning Apps.
- .

**What you'll need to succeed**- More than 2 years' experience within Salesforce eco-system, and Certified Salesforce Admin/Certified Platform App Builder.- Strong problem solving and trouble-shooting skills.- Demonstrates enthusiasm towards continued learning and development.- Strong customer-focused attitude, effective communication, and the ability to translate complex technical concepts into user-friendly explanations.- Comfortable with new ways of thinking about accessibility and enthusiastic about accessible design & development will be highly regarded.

**What you'll get in return**
- A 12-month contracting opportunity.
- Work in a hybrid arrangement, after approval is given.
- Work from the ACT, QLD or SA locations.

**What you need to do now**

2859402

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