Family Support Assistant

2 weeks ago

Melbourne, Victoria, Australia Explorers Early Learning Full time

Casual basis opportunity based at our head office in South Bank
- Positive and inclusive work environment
- Recognition and rewards

**The Opportunity**:
This role focuses on efficient data entry and providing valuable assistance to customers and the team. You will play a key role in managing family accounts, process booking changes and supporting the enrolment onboarding process. While the primary responsibility is data entry, there will be occasional involvement in handling customer calls.

**Key Responsibilities**:

- Perform accurate and speedy data entry tasks.
- Manage account enquiries, providing information to families about their accounts.
- Assist in the enrolment onboarding process, placing accepted offers into Xap.
- Maintain a warm and professional interaction with customers (Written and Verbal)
- Follow up on outstanding payments, manage payment plans, and suspend accounts when necessary.
- Work effectively in a complex, high-volume work environment.

**How you can support us**:

- Possess a genuine passion for people and skill development.
- Enjoy communicating with and assisting customers, demonstrating friendliness and approachability.
- Be self-driven, highly motivated, and detail-oriented.
- Demonstrate strong organizational skills with a passion for delivering excellent customer service.

**Key Skills**:

- Quick learner with the ability to navigate CRM systems, specifically Salesforce.
- Preferably have a background in Customer Service and Early Childhood Education and Care.
- Proficient in Microsoft Suite with confident IT skills.
- Desirable experience using Child Care Management Software - Xap.
- Desirable experience in administration/accounts within the Child Care industry.

**About us**:
Explorers Early Learning is a family-owned and operated business with 19 childcare Centres across Melbourne. Our beautiful, purpose-built Centres and enriching learning environments reflect our commitment to delivering exceptional care and education.
We strongly believe in nurturing the growth and potential of our team members, and we're dedicated to providing a clear career path for those who share our passion for early childhood education.
If you are passionate about fostering a positive and smooth onboarding experience for families in a dynamic childcare environment, we invite you to apply.
Explorers is committed to being a flexible, safe, equal, and inclusive workplace where we embrace and support diversity.

- T&Cs apply.

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