Network Customer Relations

1 week ago

Karratha, Australia Horizon Power Full time

Overview
Network Customer Relations & Projects Coordinator
role at
Horizon Power
. Location options include Bentley (Perth), Karratha or Port Hedland. This is a
Full-Time
|
Permanent
opportunity. The role leads customer engagement and project coordination across the Northwest Interconnected System (NWIS). You'll be the go-to contact for connection enquiries and applications, service delivery, and stakeholder management, driving clean energy solutions for regional communities.
Note: The role can be based in our Bentley, Perth office (with travel to regional WA). Karratha or Port Hedland depots are options. We will also consider candidates in other WA locations.
What You'll Be Doing
Provide a "one-stop shop" customer service experience for NWIS Network customers, including connection applications, contract amendments/execution, enquiries, quotations for new and existing customers, capacity increases and invoicing.
Manage network application processing and process connection applications in accordance with Horizon Power policies, procedures and the Pilbara Network Access Code (PNAC).
Design and implement a customer works tracking system to monitor status of works.
Coordinate and track customer-funded works and projects, ensuring timely updates, progress visibility, customer invoicing and correspondence for network recoverable works.
What You'll Bring
Significant customer service experience managing retailer and large enterprise customer portfolios, including managing customer correspondence, handling and preparing applications, contract amendments, enquiries, quotations and invoicing.
Demonstrated experience in overseeing and managing customer interactions and maintaining high standards of communication, ensuring timely and professional responses.
Proven ability to manage multiple project management related activities.
Project Management Certification (PMP, PRINCE2, or Agile) is essential.
Proficient in MS Office Suite.
Additional Information
Ready to energise your career? Apply below and express your interest today. Applications close:
12 September 2025
. In some cases, advertising may close earlier than the closing date, so don't miss your chance
Our workplace culture is created through every interaction, experience and action. We recognise and reward people and offer work that fits with you. We are committed to equality and celebrate diversity of race, gender, sexual orientation, religion, ethnicity, and all characteristics that make our Horizon Power team special. We strongly encourage applications from Aboriginal and Torres Strait Islander people. For more reasons to join Horizon Power, visit our careers page: /
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