People Systems Specialist

5 days ago

Sydney, New South Wales, Australia Icare External Full time

**Sydney-CBD**
- Be part of a Community-focused organisation
- Performance focused culture and collaborative environment
- Permanent, full-time position with a hybrid work model

**About the Role**

This position focuses on providing technical expertise to manage, oversee, and support People Systems, ensuring icare maximizes the effectiveness and efficiency of these systems in driving P&C processes and able to collaborate with system users, service teams, project groups and vendors to troubleshoot and resolve issues, while ensuring People systems are configured and operated according to best practices.

**Benefits**
- A corporate wellbeing program with subsidised gym membership, free flu vaccinations and health check programs
- Access to our Employee Assistance Program
- Comprehensive learning and development support aligned to icare's Core Capabilities
- Our People Awards - On-the-spot Recognition, Quarterly Values Awards & Our People Annual Awards

**Duties**

It's an exciting time at icare where no two days are the same; in this role, you will:

- Support the end-to-end implementation process, including configuration, testing, and deployment of SuccessFactors modules.
- Tier 3 escalation point for all People systems functional issues or queries, SAP SuccessFactors (Employee Central, Employee Central Payroll, Compensation and Learning), SAP Fieldglass, Qualtrics, Microsoft SharePoint, TRIM and ServiceNow.
- Key contact point for system integration with HR systems e.g. SailPoint Management, Okta, Page Up, Enable, ServiceNow, SCPI, S/4 SAP. Work closely with functional and technical teams to design solutions that align with HR objectives.
- Provide guidance and advice to process owners to develop their understanding of new features and functionality and drive an agreed agenda and plan of uptake of system upgrades and enablement of business processes.

**Skills & Experience**
- Strong knowledge of the SAP SuccessFactors functional/technical landscape.
- Strong understanding of business processes and how to integrate them with SAP solutions.
- Experience troubleshooting technical issues and working effectively with third parties to resolve where required.
- Well-developed data analysis and interpretation skills.
- Strong stakeholder (both internal and external) management skills.
- Tertiary level qualification in a business technology or related discipline or equivalent knowledge and skills gained through extensive practical experience.
- Experience in project methodologies i.e being able to demonstrate and follow project governance and methodologies such as waterfall and agile principals will be desirable

**Culture**

We know our strength comes from the diversity of our people and would encourage people with different experiences and backgrounds to apply. We are committed to our people's development so the people of NSW can thrive.

**About the Company**

We care for the people of NSW, building confidence and trust so our communities can thrive. We make the complex simple, so our schemes deliver better outcomes for people and communities. Whether a person is severely injured in the workplace or on our roads, icare supports their long-term care needs to improve quality of life, including helping people return to work.
- For more information about icare visit our website
- icare operates a direct sourcing model so no agency introductions will be accepted
- We are a Circle Back Initiative Employer - we commit to respond to every applicant
- A talent pool may be created through this recruitment process.

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