Guest Experience Host

**Guest Experience Host**

Retail Level 5
108 Market Street
Sydney NSW 2000

**Are you looking to take Guest Experience to new heights?**
We currently have an amazing opportunity for passionate individuals looking to join the Guest Experience team at the Sydney Tower Eye. We are looking for a mix of casual and part time roles.

The Sydney Tower Eye is an iconic part of the Sydney skyline and gives a very unique working experience. So if you are a team player who is vibrant and passionate about educating guests and creating memorable experiences in a great company and team who Love What We Do, we want to hear from you

**About the role**

The Sydney Tower Eye is on the hunt for enthusiastic team members who are dedicated to the delivery of world class guest service.
Your role will be focused on providing exemplary service by:

- Welcoming guests to the attraction and assisting with sales at the admissions entry point
- Managing queues and scanning tickets
- Selling products at our gift shop and F&B store
- Preparing coffee and tea
- Independently running SKYWALK tours from Sydney's Ultimate Viewpoint
- Using a DSLR camera to take photos of our guests on SKYWALK

**About you**
The Sydney Tower Eye is a company that recognises the passion of its teams as the key ingredient for success.
To be successful in this role you will have a passion for guest experience with a focus on fun. You will be proactive in your approach to guest service with a positive attitude towards interaction with our guests along all points of their journey. Experience in a similar role and exposure within tourism is ideal.

Key expectations include:

- Genuine guest interaction in all areas of the attraction while creating connections with people from all over the world
- To be adaptable and remain calm under pressure
- Comfortable working at heights
- To work in all types of weather
- To work in all departments across the attraction
- To clearly and effectively communicate and minimise all risk of misunderstandings where possible
- Adhere to our core values through language, behaviour and actions
- Follow all health, safety and security practices

**Benefits**
- Corporate benefits including free access to all our attractions worldwide
- Domestic and global opportunities to develop and progress your skills and career in tourism and attractions
- Autonomy to introduce disruptive thinking in your profession
- Opportunity to be involved with our Diversity & Inclusion initiatives, including our Reconciliation Action Plan
- Being part of a business built on fun

**About Us**

Merlin Entertainments is the company behind iconic brands like SEA LIFE, Madame Tussauds, LEGOLAND, and Peppa Pig World of Play. We operate in over 140 attractions across 25 countries, delivering memorable experiences to 54 million+ visitors a year.
We're the leading operator of visitor attractions in Australia and New Zealand, with 10 attractions, including SEA LIFE, Wild Life, Madame Tussauds, and the Fly Treetop Adventures, amongst others.

Merlin Entertainments is driven by a strong social responsibility with the vision to create a world where the global community respects, conserves, and sustainably manages our precious aquatic habitats, wildlife, and natural resources. We strive to achieve this goal through our 3 charities: Merlins Magic Wand, the SEA LIFE Trust, and the WILD LIFE Conservation Fund.

So, if you are vibrant and passionate about delivering an amazing service within a great company and in a team who loves what we do - then we want to hear from you

**Everyone Matters at Merlin.**
At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters

Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.

LI-AM3