Client Care Representative

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In a life without sound, our work provides meaning.
As a leading provider of innovative hearing care solutions, we are not just a company that makes products: we are a team on a mission to help people enjoy the delight of hearing.
To enable a life without limitations, we – through our core business brands Phonak, Unitron, Hansaton, Advanced Bionics and AudioNova – develop, manufacture and distribute solutions that push the limits of technology and redefine the future of our industry.
Sutherland, Australia
159346
Love interacting with people and providing 5-star customer service?
Want to make a difference in people's lives?
Looking for a role with purpose and potential?
We have exciting opportunities across our clinics for customer service/admin professionals to work in the following areas -Sydney South & Illawarra (Campbelltown, Caringbah, Revesby, Sutherland) as well as Shellharbour, Wollongong and Bowral.
These are casual positions, providing general support and leave cover for our busy hearing clinics.
Work hours are rostered Monday to Friday, 8:30 am–5:00 pm, with shifts allocated to meet clinic needs.
Flexibility is essential.
You will play an important role within our business providing exceptional service to our predominantly older clientele and helping them manage their hearing health in this diverse client facing role.
Full training and ongoing support provided.
Who are we?
Connect Hearing is a leading provider of hearing health care services with a network of 180+ clinics nationwide.
We exist to make a positive difference in our clients lives through better hearing.
We are proud to be part of Sonova, the leading manufacturer of innovative hearing care solutions, present in over 100 countries across the world.
Our talented and passionate employees all over the world know they contribute to something greater than themselves – they create a life without limitation through the sense of hearing.
Join our mission and become part of our team
What will you be doing?
Welcoming our clients and managing their experience for optimal outcomes
Scheduling and confirming appointments for our clients
Providing administrative support to our Clinicians (Audiologists/Audiometrists)
Efficiently managing the day-to-day operations of our clinics, including opening and closing procedures
Managing the clinic phone line and shared email inbox
Billing our clients correctly and taking a range of payments
Learning and competently using a range of software and applications
What do you need to be successful in this role?
Prior experience in face to face customer service and/or administration role
A passion for delivering an amazing client experience
Great communication and active listening skills
Resilience, self-motivation and lots of energy
Excellent organisational and time management skills
Ability to work autonomously and effectively within a team
Focus on results and the best possible outcomes for both our clinic and our clients
An interest in learning about features and basic repair/maintenance of hearing aids
What's in it for you?
Access to discounts from over 500 retailers across Australia via our Employee Enrichment Hub
Generous employee discounts on Sonova Products for yourself and your family
Online Wellbeing Centre & Employee Assistance Program (EAP)
Access to the LinkedIn Learning Platform
Opportunity to grow and develop in your role and beyond
A values driven and people-centered culture
Being a part of a dynamic and supportive team with a company that is at the forefront of innovation in the hearing industry
A genuinely rewarding role with purpose and meaning
Sounds interesting?
If you feel that this opportunity is right for you, we would love to hear from you
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Sonova is an equal opportunity employer
We team up.
We grow talent.
We collaborate with people of diverse backgrounds to win with the best team in the market place.
We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate's ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.
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