Customer Care Representative

2 days ago

Wollongong, New South Wales, Australia Greencross Vets Full time

Company Description

Greencross Vets Fairy Meadow, Woonona Bulli, Warilla-Shellcove and Crown Street are 4 uniquely individual clinics looking for a Customer Care representative to join our teams. We pride ourselves on offering the highest standard of patient care with a focus on offering our clients gold standard customer service.

**About your new role**

We are looking for a dedicated customer service representative and we need YOU to join our team. Duties include:

- Handling high volumes of inbound calls
- Welcoming clients and their pets to the hospital
- Booking and managing appointments
- Invoicing and taking payments - including cash and EFTPOS
- Processing payments on Vetpay and Zippay
- Data entry and requesting documents

**About You**
- A solid professional background in customer service (min 2 years is essential)
- Have experience in reception or high volume call centre environment
- You thrive in fast paced environments and can remain calm under pressure or during busy times and emergency situations
- Well-developed computer skills with accurate data entry
- Experience with appointment entries, invoicing, and taking payments
- Willingness to go above and beyond during busy times
- You can think outside the box Have great multi-tasking and problem solving skills to achieve best possible results
- Can manage your time effectively when there are multiple distractions and can assist your team mates when required
- Amazing attention to detail
- Friendly, warm and professional phone manner with the ability to converse with a range of different people with compassion and empathy
- Experience dealing with difficult clients
- Strong interpersonal and relationship skills
- Enjoy working in a close knit team and be team focused
- Cope well with high call volumes and demanding clients
- Have availability during busy peak seasons Christmas, Easter, and school holidays and be flexible in picking up additional shifts to support your team

**We Offer**

This position offers an opportunity to work with some of the best veterinarians, veterinary nurses and customer care representatives in the Illawarra.
- Job security - we can offer a Part time or casual contract depending on your preference
- Leave entitlements for Part time employees
- 4 weeks annual leave, personal/sick leave, carers leave (all leave benefits as per award)
- Continuous education program
- Free annual influenza Vaccination
- Free access to confidential Employee Assistance Program LifeWorks 24/7
- Petbarn discounts

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