Product Recovery

6 days ago

Perth, Western Australia Ikea Full time

Who you are

Are you looking for your next leadership role and passionate about driving a team through KPIs? If so, we have the perfect job for you We are looking for a self-motivated and driven leader to grow the role and really motivate and develop the competence within the team. You have the ability to make commercial decisions based on well-defined goals. You are capable of working on several tasks at the same time with competing priorities. As our store trades 7 days a week, you have the ability to work a rotating roster which includes early mornings, late nights and weekends.

Your knowledge, skills and experience include:

- You are able to identify and involve key stakeholders to make things happen.
- You are self-reliant and motivated by KPIs with a proven ability to work with and lead a team.
- You have a genuine interest in sustainability and have proven experience in actively selling products in need of a second chance.
- You are good at prioritising and organising your work and the work of others using commercial priorities in order to make the most efficient use of time available.
- You have a proven record as a problem-solver and a decision-maker who excels in a fast-paced retail environment.

**Responsibilities**:
A s Product Recovery & Quality Manager, your responsibilities will include, but not limited to:

- Driving the transaction type cost prevention agenda within the store across all functions.
- Driving Recovery and Quality KPIs and securing their fulfilment through actions based on identified potentials.
- Implementing and improving ways of working inside Recovery department in line with compliance guidelines to reach efficiency.
- Acting as an ambassador for and securing the quality process in the store in order to improve customers' quality perception of IKEA products.
- Securing a sustainable way of working throughout the whole recovery process.
- Developing your co-workers to enable them to perform their tasks at their best.
- Securing the resolution process for written off products with focus on maximum profit.
- Contributing to the national Recovery & Quality matrix to enable sharing of knowledge and competence between stores.

About this work area

The Recovery department is a vital link in the success of the business working to recover costs by minimising internal damages through repacking, building and selling both damaged goods and customer returns. As the busy hub of every IKEA store, this is a fantastic opportunity to lead a department deeply invested within commercial internal processes and our product range. Championing sustainability and quality, this department will allow you to sink your teeth into some complex problem solving.

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