Member Consultant

6 days ago

Melbourne, Victoria, Australia Defence Bank Full time

**Introduction**:
About us.
A unique life requires a unique bank.
Defence Bank is a member-owned bank that has been proudly serving the Defence Community for 49 years. With over 28 branches across Australia and our award-winning app, Defence Bank is where our members need us - anywhere, anytime.
The bank provides financial products and services to the Australian Defence Force and its unique community, reinvesting profits for the benefit of our members. Our branch network and support office teams work collaboratively to offer tailored banking solutions that support the Defence Community throughout their banking journey.
We are a leader in our sector and our people led, technology enabled environment, celebrates the individual talents, personalities, interests and needs of our people.
**Description**:
The opportunity.
As a Member Consultant, you play a pivotal role in enhancing our members' experience being on the front line. You are serving those who protect us, showing members they can count on us when it matters.
**This position is accountable for, but not limited to**:

- Playing an important role in our members banking experience, and helping them achieve their financial goals.
- Opening accounts, processing transactions, and responding to member queries.
- Answering and assisting inbound general call queues and enquiries.
- Completing branch tasks to ensure ongoing compliance with legislation and Defence Bank's policies and processes.
- Communicating across all levels of Defence Bank to maintain knowledge and awareness.
- Developing effective working relationships with stakeholders at all levels.
- Achieving agreed goals in line with individual and team / branch plans.

**Skills and Experiences**:
About you.
As someone who connects with people and excels in providing a memorable experience for our members, you are looking for a new challenge and can uncover needs through conversations and provide banking strategies to achieve members goals.
**To be successful in this position, you will have**:

- Experience within a customer facing retail or administrative team or similar.
- High level of organisational and communication skills.
- Ability to multitask and prioritise and seek improvement in the way things are done to reduce member effort.

Demonstrated experience or skills in
- Developing effective relationships with your people leader, peers, and colleagues who may work across various locations.
- Desire to be a high achiever and motivated by hitting targets.
- High school certificate or equivalent.

**We have a great range of employee benefits including**:

- Corporate wardrobe allowance.
- Support in obtaining your Tier 2 certification and offer ongoing professional development opportunities.
- Savings and discounts across our range of products and services.
- A "Thank you" day - each year our employees receive one additional day of paid leave.
- Access to our internal "reward and recognition" platform - vouchers, discounts, e-cards and much more

Interested? We'd like to hear from you. Click to apply.

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