Customer Service Manager

7 days ago

Sydney, New South Wales, Australia Fast Facilities Services Full time

**Overview**

The Customer Service Manager will be responsible the customer service team and work collaboratively with the commercial and operations teams to achieve our common goal of enhanced customer experience for the company's clientele. You will report directly to the company managing director and CEO.

**Responsibilities and Duties Include but not limited to**:

- Assigning jobs to appropriate teams
- Directing assigned Cleaners for work specifics when required
- Training staff members
- Processing Jobs/reports and creating quotations for repairs (where applicable).
- Process and raise all Subcontractors Purchase / Work orders/Suppliers Orders in System.
- Customer inquiry support.
- Technician support to staff and costumers.
- Scheduling the works, coordinating with customers.
- Answering calls.
- Taking messages.
- Resources

The Customer Service Manager will be based in Head Office 5 days. When required service manager will attend site to manager staff, jobs, quotes, customers as required. A Customer Service Manager will be provided with a Laptop as well as other resources to fulfil the role. Employee contract will define working days.

**Reporting**
- The Service Manager will report directly to the CEO and Managing Director.
- Targets/Objectives
- Safety
- Coordinate the implementation of WHS, environmental and quality Programs
- Maintain a culture of safety and awareness - mindful safety
- Liaising, coordinating and motivating key stakeholders at all levels of the business to achieve WHS, environmental and quality objectives in acceptable timeframes.
- Setting and managing multiple priorities in the context of meeting the objectives of WHS, environmental and quality Strategic Plans & Annual Programs.
- Implement and support all company WHS, environmental and quality policies and safe work practices.

**Quality**

Coordinate and facilitate relevant internal and external audit activities

Development and coordination of quality assurance programs in relation to service and delivery, as well as, change management.

Support the development of a robust quality and safety culture for the company, monitor relevant metrics and report accordingly to all business areas.

Management of the company assets/infrastructure.

Technical development and evaluation of to service coordination and delivery, as well as, process to reduce costs.

Implement and maintain compliance with the safety and quality management system by reporting safety hazards and quality problems as they arise.

Ensure accurate development and maintenance of Management Systems

Responsible for managing quality and traceability aspects of Quality Accreditation standards to ensure all requirements of safety are met.

Ensure liaison and management on quality related issues is closely monitored and reported.

Responsible for monitoring market and consumer feedback and managing inquiries / investigations into quality issues.

Work Authorisation:

- Australia (preferred)

Work Location: In person

Application Deadline: 13/05/2024

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