Program Manager

**ABOUT THE ROLE**:
**Summary of the role**:

- As part of a newly formed Transformation team at Mercy Health, the Program Manager will be critical in supporting the entire Healthy Ageing leadership team to design and deliver a new operating model aligned to the changing needs of the Aged Care sector
- The primary purpose/focus of the Program Manager role is to lead the program of transformation projects across the Healthy Ageing portfolio in collaboration with the business to deliver transformational change in the way that Mercy Health delivers customer and community outcomes, financial sustainability, operating effectiveness, and the workplace experience for its people
- The Program Manager will lead a project team to deliver on business changes including, extensive stakeholder engagement activities to improve existing organisational structure, existing business services and service delivery mechanisms, existing business processes and where required, the introduction of automation using technology solutions.
- The role is full time, permanent, located at Mercy Health's Support Services Office in Richmond with the option of flexible working arrangements.

**ABOUT YOU**:

- Ideally you will have a hold a relevant degree, for example, business management, project management, health or related field and prior experience 5+ years relevant to Program Management and/or Transformation delivery.
- Experienced in creating and managing program/project schedules, budgets, and reporting. In addition, able to coordinate and monitor cross-project activities, inter-connected project activities and program/project dependencies.
- Ability to drive and support the identification, monitoring, reporting and escalation of risks and issues across the program.
- Have the relevant skills to support the team to methodically investigate, analyse, review and document business functions, processes, information and/or data. Be able to lead the team in definition of business requirements for improving processes and systems, reduce their costs and quantify business benefits.
- Can manage Senior Stakeholder Relationships during design, management, and implementation of business changes.
- Experienced with leading and collaborating with others for the purpose of large-scale business change.
- Possess a high standard of verbal and written communication skills.
- Previous experience within the Aged Care sector will be highly valued.

**ABOUT US**:

- Mercy Health is a Catholic organisation grounded in a 2,000-year tradition of caring for others. Founded by the Sisters of Mercy, Mercy Health is made up of more than 9,500 people who provide acute and subacute hospital care, aged care, mental health programs, maternity and specialist women's health services, early parenting services, home care services and health worker training and development.
- Mercy Health is proud to be recognised as an Employer of Choice for Gender Equality by the WGEA.

**WHAT WE OFFER**:

- Mercy Health recognises that people are searching for meaning in their work life and finding a workplace that connects with their values is a key motivation when choosing an employer. As a not-for-profit healthcare provider, Mercy Health has a strong mission and clear values that guide us in everything we do. We pride ourselves on:

- caring for our people and those important to them with generous employee assistance available for employees and their families
- protecting children and vulnerable people in all our services, by listening to them and having zero tolerance of any form of abuse and neglect
- taking a stand against climate change, which is one of the biggest threats to the health of the world and all humanity, and committing to action that will help make our world fairer and more sustainable
- offering benefits such as generous salary packaging, purchased leave, career progression and development opportunities, access to health and wellbeing programs and a range of discounts across a diverse portfolio of financial, healthcare, travel and other services.

**WHAT YOU WILL NEED**:

- Proof of vaccination status consistent with Mercy Health's policy (includes but is not limited to COVID-19 and seasonal influenza vaccination compliance requirement).
- If you have any questions or require any adjustments to ensure a fair and equitable interview and selection process, please contact us on the details below.

**Contact Details**:

- Rebekah Vesali

Rebekah Vesali