Service Advisor

RAC Auto Servicesis growing
We have opportunities for experienced automotiveService Advisorto join our team at our flagship centre in Joondalup.
About RAC
RACis a purpose-led member organisation.
Established in 1905, RAC has evolved into one of the most trusted organisations in the state, with more than 1.3 million members.
At RAC we don't have shareholders.
That means we reinvest our profits for the better of our members and our State.
OurPurposeis to be the driving force for a better WA.
OurVisionto 2030 is to create a safer, sustainable and connected future for Western Australians.
OurMissionis delivering great member services and experiences, whilst inspiring positive community change that makes life better in WA.
RAC Auto Serviceswill keep your car running smoothly.
Our mechanics pride themselves on delivering high quality car servicing and repairs.
Why Join Us?
Monday – Friday: 38 hours a week and 4 hours on Saturdays with penalty rates (alternate/flexible)
9-day Fortnight–discover how you can earn full-time wages while enjoying the convenience of a 9-day fortnight
Annual salary + Superannuation + Bonus Incentive Scheme + Employee Benefits + Uniform
Generousdiscountson home, contents and car insurance, as well asmember benefitsandFREE roadside assistance
Career developmentand learning opportunities
An activesocial clubplus hundreds of members only discounts
About the Role
The successful candidate will be responsible for managing the member experience during the vehicle service process, including coordinating with technicians and communicating with customers
Greeting members and confirming vehicle information, including make, model, and type of service or repair issue
Providing estimates for repair and maintenance services, explaining the work to be performed, offering appropriate recommendations for additional works.
Coordinating with technicians to ensure timely completion of repairs and maintenance
Providing regular updates to members on the status of their vehicle
Handling member concerns and complaints in a professional and timely manner
Preparing and completing repair orders.
Supporting the collaboration and achievement of team sales targets and conversion rates.
Understanding revenue and profit targets.
Providing site and mobile service administrative support including:
data entry and maintaining records
invoicing and receipting payments
part returns and correct allocation of part numbers on repair orders
What are we looking for?
This role suits motivated customer service, solution focussed individual, including:
Outstanding professionalcustomer relationship managementincluding problem solving and conflict resolution skills
Technical knowledgeof automotive repairs and servicing(desirable)
Soundadministrative skills
High level verbal and writtencommunicationskills
Effectiveteamworkskills and ability to developpositive workplace relationships
Flexibilityto travel and work between centres
How to Apply
If this role sounds like you, please click on theAPPLYbutton and follow the prompts.
We will get in touch if you are shortlisted for this opportunity.
Successful candidates will undergo a full medical, including a drug and alcohol test and a police check, including traffic infringements.
For more information contactLaura Alcarria,Talent Acquisition Partner, Motoring & Home Services onor
Supporting Diversity & Inclusion
RAC is an equal opportunity employer.Wecontinue to build an inclusive workplace where we respect and celebratedifferences.
We encourage applications from diverse groupsincludingIndigenousand Torres Strait Islander people, physical ability,allages,LGBTQI+identities, all languagesanddiverse cultures andbackgrounds.
#LI-LA1
About Us
RAC is a purpose-led member organisation.
Established in 1905, RAC has evolved into one of the most trusted organisations in the state, with more than 1.3 million members.
At RAC we don't have shareholders.
That means we reinvest our profits for the better of our members and our State.
Our Purpose is to be the driving force for a better WA.
Our Vision to 2030 is to create a safer, sustainable and connected future for Western Australians.
Our Mission is delivering great member services and experiences, whilst inspiring positive community change that makes life better in WA.
RAC is an equal opportunity employer.
We continue to build an inclusive workplace where we respect and celebrate differences.
We encourage applications from diverse groups including Indigenous and Torres Strait Islander people, physical ability, all age s , LGBTQI+ identities , all languages and diverse culture s and background s .
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