Service Advisor – WA

3 weeks ago

Perth, Western Australia VDI Australia Full time

VDI Australia Group of companies have been the sole national distributor for Yutong buses since 2018, specialising in retailing Yutong buses, luxury coaches and their parts to a wide range of businesses and industries across Australia. At the forefront of the industry's transition to zero emission buses, we are incredibly proud of, and passionate about, the extensive range of vehicles we offer.

We are an Australian owned, and family operated company with branches now located in Brisbane, Melbourne, Sydney, Perth, and Cairns. Having experienced tremendous growth over the past few years, it is time for the right person to join us at this exciting phase of our organisation's growth and further enhance our operations across Western Australia.

We are seeking an experienced Service Advisor, preferably with a background in the automotive industry, with a strong understanding of vehicle systems and maintenance requirements. The core purpose of the role is to develop strong customer relationships through excellent communication and interpersonal skills, work in a fast-paced environment and have proficiency in service management software.

This role reports to the Service Manager Perth and is based on site at Belmont WA.

Key Accountabilities are but not limited to –


• Greeting customers promptly and professionally


• Listening to customer concerns and accurately document vehicle issues


• Providing clear explanations of recommended services and repairs


• Maintain regular communication with customers regarding service status and completion times


• Handling customer complaints or concerns with empathy and professionalism


• Scheduling service appointments and manage daily service workflow


• Preparing repair orders and obtain customer authorisations


• Liaising with technicians to ensure timely and accurate diagnosis and repair


• Reviewing completed work with customers and explain charges


• Identifying opportunities to upsell additional services based on vehicle condition and manufacturer recommendations


• Promoting service specials and maintenance packages


• Meeting or exceeding service sales targets and KPIs


• Maintaining record and documentation related to servicing, vehicle builds, vehicle repairs, vehicle registrations and contractor engagement


• Liaising with the Warranty Coordinator to manage internal and external warranty jobs in line with VDI's Warranty Policy/Procedure


• Facilitating professional and effective communication and collaboration with stakeholders and team members

We are DRIVEN by our Company Values: Dedication,Responsibility,Innovation,Value,Excellence andNurture

This is an excellent opportunity to work with a nurturing, respected, established business offering ongoing training and the chance to be part of a friendly, inclusive team that really cares for its people. If you are passionate about delivering exceptional service with honesty and integrity, we want to hear from you

VDI Australia is an equal opportunity company that encourages and supports diversity and inclusion in all our workplaces. Check us out on our website – www.vdiaustralia.com.au

Role Type

On-site
• Permanent
• Full-time
• Relevant Experience related to the role

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