Capability & Technical Specialist - Vic Or Nsw (Hybrid)

**Introduction**

Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference. GUIDE. GUARD. GO BEYOND.

**Overview**
**The Opportunity**

We are seeking a Capability and Technical Specialist to support our Self-Insurance business. You will report through to the Branch Manager and will work closely with a team of specialists. You will be aligned with our claims teams for coaching, capability improvement activities and complex technical support.

This is an exceptional opportunity to bring your existing skills and experience to a role which truly adds value to the development of our people and service offerings.

This position will be offered on a fixed term full-time basis until the 31st of May 2026 with a flexible hybrid working approach and we are open to remote workers either in VIC or NSW. We also offer the flexibility of a 9-day compressed working fortnight or a monthly RDO.

**How you'll make an impact**
**In this role, you will**:

- Provide on the-job technical and operational training and coaching for new staff or transferred staff
- Work closely with the Team Manager to identify gaps in staff knowledge/skills, & develop necessary programs or coaching solutions to meet the needs of individual staff
- Stay abreast of regulatory and legislative changes
- Maintain a high level of Technical knowledge and be a go-to for technical support for Case Managers and Clients.
- Develop and maintain strong relationships with clients, acting as an escalation point of contact for complex technical inquiries and support
- Provide expect technical advise and guidance to clients throughout complex technical matters, including conciliation and legal processes.
- Understand Operational systems, processes and procedures to ensure staff queries can be addressed and communicated effectively
- Support the business unit in relation to championing and implementing changes
- In liaison with the relevant Team Manager, ensure that capability gaps are identified, addressed and monitored to the required standard of performance
- Ensure that Processes and Procedures are updated and communicated accordingly
- Carry out monthly quality assurance checks

**About you**
**We are looking for enthusiastic, compassionate and customer-centric individuals who have**:

- Significant experience in VIC or NSW Workers Compensation claims management. Previous experience in a technical or specialist advisory role would be highly regarded
- A strong knowledge of relevant VIC or NSW workers compensation legislation and frameworks
- A strong knowledge of technical skills or experience in complex claims
- Exceptional time management and organisational skills
- Excellent attention to detail
- Highly developed communication skills, with the ability to coach and engage at all levels of organisation
- A strong sense of team and collaboration
- A resilient attitude

**If you live our values and demonstrate the people capabilities, we can not only offer you great career opportunities, but on a day to day you'll experience the following**:

- Flexible work arrangements - including WFH
- Paid Parental Leave
- Paid Birthday Leave
- 9 day fortnight or monthly RDO
- Opportunities for ongoing education and development
- Service recognition awards
- Employee assistance program for yourself and immediate family members
- Excellent Working Environment - friendly, flexible and supportive working environment which is built around great team support and rewarding opportunities
- Exciting career - as our Company grows, so do the opportunities for our people

**A brief overview on GB**

Gallagher Bassett is Australia's largest Third-Party Administrator (TPA). Our focus is refreshingly simple: we manage insurance claims on behalf of insurers, brokers, government bodies and self-insured corporations.

Gallagher Bassett (GB) has six offices in Australia located in Northern Territory, Adelaide, Perth, Brisbane, Melbourne and Sydney, and employing over 1700 staff.

GB values its employees and offers a friendly, comfortable working environment that facilitates a Work and Life Balance

**To be considered for this opportunity you must have the right to live and work in Australia when applying.**

**Agency applicants will not be considered for this role.**

Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace. We will make reasonable accommodations to known physical or mental limitations of an o