Telecommunications Support Officer

Overview
We help our consumers to imagine and create better places and spaces in which to live and work.
DuluxGroup's origins date back to 1918, with its original heritage in decorative paint for Australian and New Zealand homes.
Today, DuluxGroup is a leading marketer and manufacturer of premium branded products that protect, maintain and enhance the spaces and places in which we live and work.
Our people and values are the key reason to our continued success – we now have over 8000 employees globally.
Our IT & Digital Enablement function is key to driving future growth and success.
We have over 150 people across a range of specialist functions that ensures we continue to innovate and work effectively in all areas of the business.
Your Role
We're seeking a detail-oriented
Telecommunications Support Officer
for a part-time (3 days/week), fixed-term 6-month contract.
You'll play a key role in ensuring the smooth operation of DuluxGroup's telecommunications services across ANZ.
This includes managing billing and cost governance for fixed, mobile, and network services, actioning MACD requests, and providing backfill support during planned leave and project work.
You'll collaborate closely with the Connectivity & Platforms team to maintain cost transparency, service continuity, and strong vendor performance.
Responsibilities
Reconcile invoices, investigate discrepancies, and manage billing disputes
Prepare month-end journals and process internal chargebacks accurately
Maintain up-to-date registers of telco assets and services
Action service requests (MACDs) via ServiceNow and carrier portals
Coordinate bulk service activities such as site migrations and SIM swaps
Manage service escalations and ensure timely resolution of faults
Deliver clear, concise reporting on costs, inventory, and service performance
Collaborate with Service Desk, Finance, Procurement, and project teams
Benefits
Stay active anytime, anywhere through our partnership with Fitness Passport and get unlimited, discounted access for you and your family to a wide range of gyms and pools across Australia
Enjoy comprehensive, holistic health and well-being support, including our Wellbeing Hub and full EAP support
Let us cover the gap for you, employees with private health insurance extras cover can claim up to $1000 out of pocket gap costs annually
Give back to the communities in which we live and work, with our "Community Action Day" and other programs
Market leading Learning and Development initiatives and genuine career pathways to accelerate your growth
20 weeks paid parental leave (primary carers) and 2 weeks paid partner leave available from the first day you start working with us.
Feel truly valued through our employee recognition programs
Enjoy generous discounts on DuluxGroup products and through our corporate partnerships
Skills & Experience
Essential
Strong administrative skills
Some experience with invoice processing / expense management
Strong attention to detail and ability to manage competing priorities
Desirable
Experience in telecommunications administration, billing, or service operations
Familiarity with MACD processes and working across carrier portals
Working knowledge of ServiceNow
Exposure to Telecom Expense Management (TEM) platforms
Basic understanding of network services (e.g. Internet, SD-WAN, SIP, 1300/1800)
We Value Potential and Passion
At DuluxGroup, we believe that the right attitude and a willingness to learn can be just as important as meeting every requirement on a job description.
If you're passionate about IT and excited about this role, we encourage you to apply even if you don't meet all the essential criteria.
We value diverse experiences and perspectives, and we are committed to providing opportunities for growth and development.
Imagine a better place
At DuluxGroup, we believe in the power to 'Imagine a better place', and we want you to be a part of it
You'll work with over 50 iconic, trusted household brands with a 100+ year history, have the stability of working for a global company and your work will have a real impact.
Join us and be part of our growth trajectory as we continue to expand our business globally and innovate in our industry.
At DuluxGroup, we foster a culture of inclusion, diversity, and flexibility.
We care about your wellbeing, and we prioritise your safety in everything we do.
You'll work alongside people who value your unique perspectives and contributions.
If you're ready to join a compassionate and collaborative workplace, your opportunity starts here.
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