Telecommunications Support Officer

5 days ago

Melbourne, Victoria, Australia DuluxGroup Full time

Join to apply for the Telecommunications Support Officer role at DuluxGroup

Our Company: We help our consumers to imagine and create better places and spaces in which to live and work. DuluxGroup's origins date back to 1918, with its original heritage in decorative paint for Australian and New Zealand homes. Today, DuluxGroup is a leading marketer and manufacturer of premium branded products that protect, maintain and enhance the spaces and places in which we live and work. Our people and values are the key reason to our continued success – we now have over 8000 employees globally.

Our IT & Digital Enablement

Our IT & Digital Enablement function is key to driving future growth and success. We have over 150 people across a range of specialist functions that ensures we continue to innovate and work effectively in all areas of the business.

Your Role

We're seeking a detail-oriented Telecommunications Support Officer for a part-time (3 days/week), fixed-term 6-month contract. You'll play a key role in ensuring the smooth operation of DuluxGroup's telecommunications services across ANZ. This includes managing billing and cost governance for fixed, mobile, and network services, actioning MACD requests, and providing backfill support during planned leave and project work. You'll collaborate closely with the Connectivity & Platforms team to maintain cost transparency, service continuity, and strong vendor performance.

Key Responsibilities
  • Reconcile invoices, investigate discrepancies, and manage billing disputes
  • Prepare month-end journals and process internal chargebacks accurately
  • Maintain up-to-date registers of telco assets and services
  • Action service requests (MACDs) via ServiceNow and carrier portals
  • Coordinate bulk service activities such as site migrations and SIM swaps
  • Manage service escalations and ensure timely resolution of faults
  • Deliver clear, concise reporting on costs, inventory, and service performance
  • Collaborate with Service Desk, Finance, Procurement, and project teams
Benefits
  • Stay active anytime, anywhere through our partnership with Fitness Passport and get unlimited, discounted access for you and your family to a wide range of gyms and pools across Australia
  • Comprehensive health and well-being support, including Wellbeing Hub and full EAP support
  • Private health insurance extras cost gap cover up to $1000 annually
  • Community programs such as Community Action Day
  • Market leading Learning and Development initiatives and genuine career pathways
  • 20 weeks paid parental leave (primary carers) and 2 weeks paid partner leave from start
  • Employee recognition programs
  • Discounts on DuluxGroup products and through corporate partnerships
Essential Skills & Experience
  • Strong administrative skills
  • Some experience with invoice processing / expense management
  • Strong attention to detail and ability to manage competing priorities
Desirable
  • Experience in telecommunications administration, billing, or service operations
  • Familiarity with MACD processes and working across carrier portals
  • Working knowledge of ServiceNow
  • Exposure to Telecom Expense Management (TEM) platforms
  • Basic understanding of network services (e.g. Internet, SD-WAN, SIP, 1300/1800)
We Value Potential and Passion

At DuluxGroup, we believe that the right attitude and a willingness to learn can be just as important as meeting every requirement on a job description. If you're passionate about IT and excited about this role, we encourage you to apply even if you don't meet all the essential criteria. We value diverse experiences and perspectives, and we are committed to providing opportunities for growth and development.

Role Details
  • Seniority level: Entry level
  • Employment type: Contract
  • Job function: Other
  • Industries: Manufacturing

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