Customer Experience Consultant

3 days ago

Sydney, New South Wales, Australia Ability Options Full time

Comprehensive employee benefits, incl. $15,900 in NFP Salary Packaging
- Permanent Full-time role based in either Bella Vista or Gosford
- Join an organisation that helps create real impact in our community

**The Role**

We are looking for an experienced Customer Service Consultant to join our team at either Bella Vista or Gosford on a permanent full-time basis.

The Customer Experience Consultant leads from the front in providing exceptional customer service and administrative support to both our customers and the team.

The role acts as a concierge, engaging with customers to ensure a positive first impression while educating the community on the benefits of employment services program through direct promotion, business development and event coordination.

As part of this role, your duties will include (but are not limited to):

- Guiding customers through their prospective journey with the employment service
- Overcoming customer objections and issues
- Providing full administrative support, being the anchor point on-site to support service delivery activities
- Researching other services and follow up with customers, employers and stakeholders where needed
- Managing appointment scheduling, issuing notifications, and conducting reminder calls and SMS
- Supporting customer activities including resume updates, vacancy, and referrals administration
- Actioning and updating customer compliance, activities, and job plans

**Why Work for Us?**

In return for your skills and experience you will receive:

- Benefit of salary packaging through our partner, Maxxia: Salary Packaging | Maxxia, increasing your take home pay
- A dynamic EAP partner who supports our employees with free counselling and financial services for you and your immediate family member, Employee Assistance Programs (EAPs) - Veretis Performance Psychology
- In-house Learning and Development team offering ongoing career development support
- Paid parental and partner leave
- Fitness Passport providing you access to over 500 gyms at a low price
- Employee discounts to Winc and Medibank health cover
- Yearly bonuses and pay increments
- Monthly Rostered Day Off (RDO)
- Rewards and recognition program

**Essential Criteria**:

- Exceptional customer service and stakeholder management skills
- Excellent verbal and written communication skills and ability to adapt style to suit the audience
- High level of resilience and ability to remain calm and keep a positive attitude when responding to a range of situations
- Highly organised, able to multitask whilst keeping to quality standards with accurate attention to detail

**Desirable Criteria**:

- Experience working within Employment Services, Training, Community Services, Sales, or a call centre background

**Who Are We?**

Ability Options provides employment and disability services to people who need assistance to achieve their aspirations and inclusion the community. We operate services to support people with disabilities and those whose lives are changed as a result of accidents, unemployment and disadvantage.

We are committed to a workplace culture that recognises diversity, equity and human rights. We respect and value the contribution of people from all cultures, backgrounds and beliefs, including Aboriginal and Torres Strait islander people and people with disability.

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