Customer Experience Consultant

Do you want to:
Work in an organisation where 98% of all team members believe that their manager genuinely cares about their well-being and feels valued?
Understand the strategic direction of your organisation and how your effort contributes to success?
Work in an inclusive environment who is proudly a WGEA Employer of Choice for Gender Equality?
Work for a climate Active CERTIFIED Carbon Neutral fleet management organisation?
Be recognised and rewarded for your performance?
Work for an organisation where 'C-A-R-E' are their values?
Have career opportunities, a voice that's heard, and a fast-paced, dynamic yet flexible working environment?
If so, then FleetPartners might be the place for you
FleetPartners Group is an ASX 300 listed financial services, vehicle management, and employee benefits company.
We support all types and sizes of businesses to acquire and effectively manage their vehicles, with over 93,000 vehicles currently under management.
We also help everyday Australians to maximise their salary by administering employee benefit programs and help them to get into the car of their dreams.
Your new role:
Bring your customer service skills to life in this phone-based role as a Customer Experience Consultant.
You'll take ownership of enquiries, resolve issues quickly, and collaborate with stakeholders to deliver outstanding outcomes.
With your relationship-building skills, you'll ensure every customer experience is positive and exceeds expectations.
Some of your responsibilities will include (but not limited to):
Manage and prioritise a combination of both inbound phone and email-based customer cases and queries
Develop excellent rapport over the phone or face to face to fosters strong customer and internal relationships
Identify complex problems and resolve them or escalate where a resolution may not be achievable
Take ownership and be accountable to the resolution of allocated customers cases and queries
About you:
You're an experienced customer service professional who thrives in fast-paced environments, confident in managing complex queries and delivering outstanding outcomes.
With strong communication and problem-solving skills, you take ownership of issues, build relationships, and ensure every customer experience is positive and professional.
To be successful in this role, you will bring:
3 years + experience in a customer service environment - call centre/retail/hospitality - we would love to talk to you
Proven ability to resolve complex or ambiguous customer issues.
Strong problem-solving skills and initiative to find the best solutions.
Excellent verbal and written communication skills.
Ability to build relationships and collaborate effectively with stakeholders.
Customer-focused mindset with a commitment to quality service.
Bonus points for experience in fleet, leasing, automotive, financial services or call-centre roles.
The Perks:
Flexible and hybrid working arrangements with an incredible office space overlooking the Harbour Bridge
7 additional days of annual leave per year.
16 weeks paid parental leave for primary careers, regardless of gender and with no minimum tenure and 4 weeks paid leave for secondary carers.
A 'Dress for your Day' policy.
Rewards programme, including a range of discounts from a variety of retailers
An extensive range of other employee benefits.
Ready to take ownership of customer enquiries and deliver exceptional service?
Apply now to join our team as a Customer Experience Consultant.
Next Steps
If you are successful in your application, then we will be in touch with you soon.
Offer of employment with FleetPartners Group is conditional upon the successful completion of a background check, subject to applicable laws and regulations.
Awards
Top 101 Australian Workplaces for Women 2025
Certified carbon neutral fleet organisation
WGEA Employer of Choice for Gender Equality
Supply Nation member
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