Venue Manager

We are looking for a natural-born leader who is passionate about all things hospitality here at The Maylands Hotel

Our values are to empower others, be respectful and compassionate, uphold professional standards, operate with honesty and integrity, and show up for success
We live by the philosophy that, making others feel good, feels great

Our family business has 80 years of history pioneering hospitality in South Australia. Love what you do and you will never work a day in your life

**ABOUT THE HOTEL**

**The Maylands Hotel** was established in 1883 and is located in the leafy backstreets of the beautiful eastern suburbs. The Maylands Hotel has been recognised by the AHA|SA for Best Metro Gaming, Best Casual Bistro (Metropolitan), and Best Marketing and Promotions Our team are high-performing superstars dedicated to all aspects of customer service and hospitality. We are a well-established and busy venue seeking a professional and experienced Venue Manager that can continue to motivate the team and deliver our high-end offering.

The Maylands venue aesthetic embodies old-world charm and authenticity with a modern twist, it feels like home. This is a true gastropub A venue that is passionate about local produce, nourishing people, and creating delicious food. Our kitchen serves all-day dining with traditional pub classics and a little bit fancy' modern Australian dishes, complemented by an array of refreshing craft beers and local wines.

**THE JOB**

The Venue Manager leads by example and encourages a customer-focused culture, efficient operations, team development, marketing, profits, cost control, and community engagement. The Venue Manager is responsible for ensuring compliance with legislative requirements in all departments of the Venue.
- Oversee the operations of the hotel, be present in the venue and on shift
- Hold regular briefings and meetings with Department Heads and Duty Managers
- Responsible for organising and supervising Safe Operating Procedures (SOPs)
- Handling complaints in a diplomatic and professional manner
- Manage ongoing profitability of the Venue, ensuring revenue and customer satisfaction targets are met and exceeded
- Ensure all decisions are made in the best interest of the Venue, Management, and the wider Group
- Oversee and manage all departments and work closely with department managers daily
- Responsible for the overall recruitment, induction, and performance management and reviews of employees in line with People and Culture policies and procedures
- Coordinating employee training in all facets of the Venue operations, supporting engagement with apprentices and trainees
- Responsible for the effective planning of promotional activities, events, and functions across the Venue
- Responsible for monitoring and maintaining all plant and equipment and identifying any repairs and maintenance issues
- Ensuring the coordination of ongoing maintenance of the property to ensure exemplary presentation
- Responsible for compliance with Liquor Licensing Laws and Codes of Conduct and other State and Federal legislative requirements
- Responsible for compliance with the WHS Act 2012
- Ensuring appropriate security measures are maintained in relation to customer wellbeing, cash handling, and Venue facilities
- Other duties as required to effectively manage the Venue and provide an exceptional customer experience, or as directed by the GMH

**ABOUT YOU**
- Extensive and proven hospitality and business management experience
- Excellent customer service skills, attention to detail, and product knowledge
- Experience in recruitment, retention, training, and performance management
- Be well organised and able to work under pressure and to deadlines
- Outstanding personal and professional presentation style
- The ability to communicate effectively with a wide range of people (suppliers, customers, employees, and senior management)
- The ability to analyse situations and make rational and responsible decisions relating to staffing, patron comfort and care, and strategic business issues
- Extensive food and beverage product knowledge including broad local and international trends
- Ability to manage projects, change, and competing priorities
- Experience with Gaming Machine operations - evidence of Basic and Advanced Gaming Certificates essential
- Experience in stock management, inventory control, and oversight of invoicing and budgeting in coordination with GMH and CFO
- RSA and RP badge

**BENEFITS**
- Attractive salary + superannuation contributions scheme in addition base 10.5%
- Salary packaging options
- Private health benefits
- TOIL for Public Holidays worked and overtime
- Phone plan and laptop
- Meals and discounts
- Travel costs covered for training and team development
- Supportive and engaging Head Office closeby
- Opportunity to lead business growth and community engagement

Please submit your Resume and Cover Letter in one document.
- South Australian residents only, m