Residential Services Assistant

**Residential Services Assistant**
**Central Allocations Unit - Casual Bank**
**PS21**
**About Grampians Health**
Grampians Health provides healthcare to a large region at our campuses based in Ballarat, Dimboola, Edenhope, Horsham and Stawell.

Our mission is to deliver sustainable healthcare tailored to evolving community and workforce needs. We strive to enhance services and careers, providing quality healthcare to rural and regional communities. Joining Grampians Health means being part of a diverse team, with a variety of career opportunities in acute, maternity, mental health, allied health, aged care and support services.

**About the role**

Grampians Health Ballarat has nine Care Communities (Jack Lonsdale Lodge, James Thomas Court, Eureka Village Hostel, Geoffrey Cutter Centre, WB Messer, PS Hobson, Hailey House, Talbot Place and Bill Crawford Lodge) and two Sub Acute sites (Inpatient Rehab and Jim Gay Unit.

Work autonomously in the kitchen & as part of your employment you will receive a week of training (paid) across our care communities to ensure you are supported & feel confident to thrive in your role.

You will receive a week of paid training across several Care Communities if you are successful.

Casual bank is managed by the Central Allocations Unit which operates 7 days a week. Grampians Health uses an electronic rostering system which matches staff for shifts based on their availabilities via text / phone call.

Casual bank shifts can be offered within short time frames therefore, to be considered for this role you must be living in the Ballarat region.

You will be required to provide 2 referees, one being your current direct manager and the second another manager / supervisor.

**Key Responsibilities**
- Maintaining accurate availability in our electronic rostering system and accepting shifts based on availability
- Setting up the kitchen and dining rooms for food service where you have been allocated
- Preparing and serving resident meals based on their individual dietary requirements
- Ensuring safe food handling practices and records maintenance
- Maintaining the dining area to create a safe and welcoming environment for residents
- Cleaning and laundry duties (facility dependent)
- Demonstrated ability to function within a team
- Participate in annual performance reviews
- Commitment to ongoing mandatory education

**Skills and experience**
- Current HLTFSE001 - Follow Basic Food Handling Practices certificate, or willingness to obtain
- Demonstrated high level communication and interpersonal skills to interact with a wide variety of individuals
- The ability to prioritise work
- The ability to work with limited supervision
- Demonstrated person-centred care and respectful approach to patients, visitors and staff
- Current NDIS Worker Screening Check, or willingness to obtain
- Previous experience in a similar role would be preferred, but is not essential

**Grampians Health Culture & Benefit**

At Grampians Health, we recognise our staff are our greatest asset. We are committed to providing a safe and healthy environment for our staff, patients, residents, visitors, volunteers and contractors at all sites.
- Paid orientation
- Salary packaging for living expenses such as rent/mortgage plus meals, entertainment & holidays
- Staff rewards and recognition programs

**How to apply**
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Click **APPLY** or contact Melanie Robillard, Recruitment Officer, on 5320 6577 for a confidential discussion.

All employees must be willing and able to wear Personal Protective Equipment (PPE) when required, which at a minimum is a surgical mask. Additional PPE requirements are role-dependent.
- Grampians Health is a child safe organisation, committed to the safety and wellbeing of all children and young people._
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**Selection Criteria**
- Essential : Have you completed HLTFSE001 - Follow Basic Food Safety Practices in the past 12 months?
- Essential : Please state your previous relevant work experience.
- Essential : Our casual bank staff are frequently required to fill shifts with little/short notice. Please detail your current availability, and how many shifts per week are you able to commit to?
- Essential : Do you possess a current drivers license with no restrictions?
- Essential : Describe a time when you went above and beyond your job requirements to achieve an objective. (Looking for: the situation, what you did, why you did it and what the outcome was).
- Essential : Describe a situation in which you identified a problem and took action to correct it rather than wait for someone else to do so. (Looking for: the situation, what you did, why you did it and what the outcome was).
- Essential : Tell us about something you've done to encourage a peer/coworker to take responsibility for improving their own work standards. (Looking for: the situation, what you did, why you did it and what the outcome was).
- Essential : What does person centred care mean to you? Can you provide us with a spec