It Support Officer

1 day ago

Hobart, Tasmania, Australia Rtg Pty Ltd Full time

Join an organisation to make a difference in the future of education
- Continuously learn and grow your tech skills and experience
- Be exposed to a large range of technology

We have an exciting opportunity for a client-focused
**IT Support Officer** with excellent problem-solving skills. We're looking for someone who takes pride in meeting service levels and is excited and passionate about technology. Your day-to-day will include:

- Provide technical support, troubleshooting, and management of systems and devices ensuring a high level of customer satisfaction at all times
- Log all incidents in our ticketing system and determine severity/priority level and escalate if necessary
- Build and grow relationships with the ICT Manager, the client, and the wider RTG team
- Develop documentation, training materials, and guides to support the use of technology
- Use initiative to anticipate potential issues, make suggestions and share ideas

You will bring with you:

- 3-5 years experience in Level 1 and 2 customer-focused technical support roles where documenting, monitoring, and resolving issues promptly are important
- Demonstrated experience supporting a broad range of Windows and MAC technologies
- Excellent communication skills, strong customer focus, and stakeholder management
- Understanding of cloud-based delivery platforms and services such as Microsoft Office 365 and G-Suite
- Problem-solving skills and the ability to ensure technical problems are managed efficiently and effectively
- Excellent interpersonal, written, and oral communication skills
- Ability to work autonomously, but also a strong team player mindset
- Current valid Australian driver's license and access to own car at all times.

**Please Note**

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